Kiran Khalid
Schaumburg,IL
Summary
Accomplished administrative professional with a proven record of supporting organizational operations and executive functions. Demonstrates expertise in managing schedules, coordinating tasks, and communicating complex information with clarity and professionalism. Recognized for reliability, discretion, and consistently achieving organizational objectives.
Overview
8
8
years of professional experience
Work History
Center Support Agent/Billing Specialist
FedEx Freight
Schaumburg, USA
01.2021 - Current
- Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
- Verify and complete required documentation and reports
- Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
- Administer freight pick-up process, as required
- Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
- Make freight delivery appointments, as required
Customer Service Agent Sr.
FedEx Express
Waukegan, USA
01.2020 - 01.2021
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- May assist management in ensuring performance goals are met.
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
- Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies)
- Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
- Adhere to all international importing regulations.
- Work closely with other internal staff and departments to deliver high level of service to customers.
- Process agency brokerage shipments.
- Ensure all government and organizational policies are followed.
Administrative Assistant
Stein Mart
Deerfield, USA
01.2019 - 01.2020
- Provided administrative support during special projects, ensuring adherence to timelines.
- Ensure merchandise and store standards are followed.
- Package online orders (Ship from Stores).
- Follow Company policies and procedures to control inventory.
- Receive and check in merchandise.
- Assist in minimizing loss of company assets.
- Perform all other tasks as assigned by a manager.
- Implemented process improvements to enhance overall office efficiency and workflow organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Sales Associate
Macy’s Corporate
Skokie, USA
08.2018 - 08.2018
- Assisted customers in making selections and finalizing sales in the cosmetics department.
- During the holidays was very successful and upselling clients on several accessories as gifts.
- Greet and assist customers, operate cash registers.
- Ability to meet or exceed sales, customer service and loyalty program standards.
- Operational knowledge of merchandising and store operations.
- Ability to communicate effectively with customers, peers and management.
- Ensure sale floor and displays were organized and up to company expectations.
Education
Diploma - General Science, Physics, Computer Science, Mathematics
Federal Gov. College for Women, G – 10/4 – Islamabad Campus
Islamabad04.2013
Diploma - General Science, Mathematics, Physics, Chemistry, Biology
Federal Gov. Girls High School, G – 9/2 – Islamabad Campus
Islamabad04.2010
Skills
- Office administration
- Client relationship management
- Data processing and billing
- Regulatory compliance
- Salesforce expertise
Timeline
Center Support Agent/Billing Specialist
FedEx Freight
01.2021 - Current
Customer Service Agent Sr.
FedEx Express
01.2020 - 01.2021
Administrative Assistant
Stein Mart
01.2019 - 01.2020
Sales Associate
Macy’s Corporate
08.2018 - 08.2018
Diploma - General Science, Physics, Computer Science, Mathematics
Federal Gov. College for Women, G – 10/4 – Islamabad Campus
Diploma - General Science, Mathematics, Physics, Chemistry, Biology
Federal Gov. Girls High School, G – 9/2 – Islamabad Campus