Athena
Kiraysha Perez
Medical Assistant And Patient Service Representative
Fitchburg,MA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
1
1
Language
Work History
Medical Assistant
Lunenburg Family Practice
Lunenburg, MA
11.2021 - Current
- Verified patient insurance coverage and collected required co-payments.
- Administrated injections or vaccinations
- Answer incoming calls: direct calls to appropriate department and answer questions
- Contact patients in regards to appointments; rescheduling appointments and calling to confirm
- Assist incoming patients, verify demographics, and validate insurance information
- Maintain electronic medical records
- Prepare invoices, and letters
- Maintain confidentiality, following HIPPA guidelines.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Used Athena software to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Lead Medical Assistant
Metro West
Millis, MA
02.2020 - 11.2021
- Perform other duties as assigned by practice manager or physician
- Work with healthcare provider to facilitate training of new hires and other training initiatives
- Perform general patient care by following established standards and procedures
- Assists management team in conducting performance reviews
- Evaluates one’s own integrity and clinical practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations
- Takes action to achieve goals identified during the evaluation process
- Participate in clinic-based Quality improvement, evidence-based practice and research activities
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Mass Lung and Allergy
Marlborough, MA
10.2018 - 12.2019
- Prepare patients for examination by performing tests, taking blood pressure, weight and temperatures, spirometry test, nebulizer and teach how to use inhalers
- Schedule appointments for patients to specialist, or MRI, CT scan, Ultrasound and any type of test
- Oversee the records department: copy medical records, process records for attorneys and SSI requests
- Administrated injections or vaccinations
- EClinical Work software
- Maintain confidentiality, following HIPPA guidelines.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant
Acton Medical Associates, Leominster Medical Associates
Acton, MA
11.2017 - 10.2018
- Prepare patients for examination by performing tests, taking blood pressure, weight and temperatures
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Performed laboratory tests to assist physicians in diagnosis.
- Audiology test, Diabetic care (FS, AIC, PT-INR) EKG, hemoglobin, Hcg, UA, Micros, Cultures, Urine dips, rapid strep
- Administrated injections or vaccinations
- Allscripts Work software
- Tape measure and eye charts
- Stocking Rooms
- Walk-in patients: assist them with their urgent needs and follow through with the correct staff member
- Pediatric Healthcare
- Rectal temperature, Head circumference, tape measure and eye charts
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Medical Assistant
08.2015 - 10.2016
Skills
Excellent Customer Service skillsSupport patients and workflow managementSpecimen CollectionDocument Information
Medical office administration
EMR / EHR
Electronic health records
Prioritizing stat orders
Phlebotomy
Point of care testing
Insurance billing procedures
Interpersonal Communication
Physician assistance
Software
EClinical Work
Allscripts Work
NextGen
Microsoft Office (Word, Excel, Power Point)
Certification
RMA - Registered Medical Assistant
Timeline
First Aid/CPR Certified
12-2024
RMA - Registered Medical Assistant
12-2023
Medical Assistant - Lunenburg Family Practice
11.2021 - Current
Lead Medical Assistant - Metro West
02.2020 - 11.2021
Medical Assistant - Mass Lung and Allergy
10.2018 - 12.2019
Medical Assistant - Acton Medical Associates, Leominster Medical Associates
11.2017 - 10.2018
Salter College - , Medical Assistant
08.2015 - 10.2016