Kirby Kinslow
Regional Service & Media Solutions
AURORA,CO
9
years of professional experience
Communications & Operations Specialist coordinating internal messaging, customer engagement, and day-to-day project support across cross-functional teams. Manages scheduling, reporting, workflow coordination, and marketing support to keep operations organized and communication consistent. Strengthens service delivery by reviewing customer feedback, maintaining accurate documentation, and improving processes across digital and traditional channels.
Work History
- Improved 5-10% internal communication consistency through updated workflows and clearer team follow-up.
- Coordinated [number] cross-functional projects per quarter across communication, marketing, and operations work.
- Supported cross-functional communication, marketing, and operational projects through coordinated follow-up and team communication.
- Streamlined workflow improvement initiatives to strengthen operational efficiency and service delivery.
- Assisted supervisors with staff training, team communication, and day-to-day coordination.
- Developed and implemented internal communication processes to improve clarity and consistency.
- Identified recurring customer concerns and shared findings with team leaders to support customer service improvements.
Communications & Operations Specialist
7 Years 4 Months- Managed 5-10 communication tasks per week across internal updates, customer outreach, and promotional support.
- Collaborated with leadership and cross-functional teams to align communication strategies with organizational goals and service performance.
- Owned scheduling, project coordination, and administrative support to keep daily operations organized and on track.
- Reviewed customer feedback and operational data to identify service issues and recommend process improvements.
- Maintained communication materials, customer information, and operational documentation with accuracy and professionalism.
- Supported marketing, outreach, and promotional initiatives across digital and traditional channels while strengthening the customer experience.
Customer Engagement Associate
2 Years- Provided professional customer support by identifying customer needs and recommending appropriate products and service solutions.
- Supported sales and customer service teams in achieving service quality, customer satisfaction, and operational objectives.
- Maintained accurate customer records, communication logs, and service documentation.
- Assisted with promotional campaigns, customer outreach activities, and in-store marketing initiatives.
- Responded to customer inquiries and resolved routine service concerns while maintaining a professional and customer-focused approach.
- Participated in team training activities focused on communication, customer service, and organizational standards.
- Worked collaboratively with team members to maintain efficient daily operations and a positive customer experience.
Education
Bachelor of Science - Communication and Information
Relevant Coursework: Business Communication, Media Strategy, Organizational Communication, Marketing Communication, Public Relations, Digital Media
Skills
Operations coordination
Project coordination
Process improvement
Reporting & documentation
Customer service systems
Strategic communication
Marketing support
Professional writing
Digital communication
Presentation skills
Timeline
Communications & Operations Specialist
Regional Service & Media Solutions
01.2019 - 05.2026Read More
Customer Engagement Associate
Retail & Service Operations Group
01.2017 - 01.2019Read More
University of Tennessee, Knoxville
Bachelor of Science from Communication and Information
Read More