Kirby Pierce
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Manager
The Virginia Swim Shop
Richmond
04.2026 - Current
- Coordinated team schedules to ensure optimal staffing coverage.
- Trained new staff on customer service and sales techniques.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed engaging in-store promotions to attract customers.
- Oversaw inventory management and product restocking processes.
- Ensured compliance with health and safety regulations in store.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
Desinger
Daydreams Interior Specialties
Richmond
06.1999 - Current
- Collaborated with clients to develop customized interior design concepts.
- Designed kitchens and bathrooms in alignment with specifications and budget.
- Coordinated with contractors and vendors for project execution and timelines.
- Managed client presentations to communicate design ideas effectively.
- Researched current trends to incorporate innovative elements into designs.
- Created detailed design plans using design software and hand sketches.
- Selected furnishings, textiles, and color schemes to enhance aesthetic appeal
Sales Accosicate
The Virginia Swim Shop - Gayton Rd
Richmond
11.2014 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized and addressed customer needs quickly to enhance overall service experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily responsibilities with accuracy and efficiency to support operational success.
- Organized and prioritized tasks to meet service goals effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - Education
Longwood University
Farmville, VA 08.1988 - 05.1992
Marymont High School
Richmond, VASkills
- Project coordination
- Project planning
- Vendor negotiation
- Inventory management
- Design collaboration
- Customer service
- Time management
- Problem solving
Timeline
Manager
The Virginia Swim Shop
04.2026 - Current
Sales Accosicate
The Virginia Swim Shop - Gayton Rd
11.2014 - 04.2026
Desinger
Daydreams Interior Specialties
06.1999 - Current
Bachelor of Science - Education
Longwood University
08.1988 - 05.1992
Marymont High School