Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirby Qualls

San Tan Valley,AZ

Summary

Diligent [Desired Position] with solid background in providing exceptional support to agents and customers, ensuring operational efficiency. Proven track record of resolving issues swiftly and improving communication channels within team. Demonstrated ability in utilizing problem-solving and customer service skills to exceed performance expectations.

Overview

30
30
years of professional experience

Work History

Delivery Driver

DoorDash
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Life Insurance Sales Agent

Mutual Of Omaha Insurance Company
01.2014 - 04.2018
  • Actively participated in local networking events to establish a strong professional presence, driving awareness of services offered and generating new leads for potential clients.
  • Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
  • Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.
  • Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.

Agent Support Specialist

Lincoln Heritage Life Insurance
11.2005 - 01.2011
  • Collaborated with team members to resolve complex issues, improving overall service quality.
  • Assisted with the creation of marketing materials that resulted in increased agent engagement and recruitment efforts.
  • Continuously updated personal knowledge on industry trends and best practices to provide informed recommendations on improvements to existing processes or tools used by agents during their daily work activities.
  • Analyzed data trends to identify areas for improvement in agent support processes.

Customer Service Representative

Robinson’s May Department Store
11.1999 - 06.2002
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Security Police Officer

United States Air Force, USAF
11.1995 - 07.1997
  • Demonstrated professionalism in dealing with high-pressure situations, maintaining composure during critical incidents.
  • Improved response times during emergencies by conducting regular drills and providing staff training on safety protocols.
  • Enhanced overall security by conducting thorough facility patrols and monitoring surveillance systems.
  • Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.

Education

No Degree -

Maricopa Community Colleges
Scottsdale, AZ

High School Diploma -

Tahoma High School
Maple Valley, WA
06-1994

Skills

  • Positive attitude

  • Customer service

  • Dependable and reliable

  • Attention to detail

  • Incident documentation

  • Perimeter security

  • Computer skills

  • Organizational skills

  • Excellent communication

  • Multitasking

  • Problem-solving abilities

  • Team building and development

Timeline

Delivery Driver

DoorDash
11.2024 - Current

Life Insurance Sales Agent

Mutual Of Omaha Insurance Company
01.2014 - 04.2018

Agent Support Specialist

Lincoln Heritage Life Insurance
11.2005 - 01.2011

Customer Service Representative

Robinson’s May Department Store
11.1999 - 06.2002

Security Police Officer

United States Air Force, USAF
11.1995 - 07.1997

No Degree -

Maricopa Community Colleges

High School Diploma -

Tahoma High School

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