KIRBY A. GENIE-MARTINEZ
Pomona,CA
Summary
Bilingual business administration senior with over eight years of experience in operations, community engagement, and business services. Demonstrated ability to coordinate cross-functional projects, develop marketing materials, manage outreach, and build strong business relationships. Experienced in data tracking, event planning, and program promotion to diverse audiences. Proficient in Adobe Creative Suite and Microsoft Office, and dedicated to advancing business growth and economic development in the community.
Overview
9
9
years of professional experience
Work History
Team Lead
ACG Xpress Inc.
03.2023 - Current
- Served as the primary contact for commercial clients, addressing service and scheduling needs to support business retention.
- Coordinated operational projects among drivers, management, and external partners to ensure service delivery and regulatory compliance.
- Collected and analyzed route and customer data to improve efficiency, achieving a 20% reduction in miles driven.
- Developed communication tools and service updates for business clients, increasing engagement and satisfaction.
- Trained and mentored team members to enhance service quality and operational consistency.
- Acted as a business liaison for key commercial accounts, ensuring service needs were met, and supporting customer retention and satisfaction.
Student Assistant IV
Mt. San Antonio College
04.2022 - 10.2023
- Developed marketing and outreach materials with Adobe Photoshop, Illustrator, and Canva to promote campus programs and events.
- Coordinated student engagement initiatives, workshops, and informational forums to increase participation and program visibility.
- Managed databases, schedules, and outreach lists using Excel and internal software.
- Responded to inquiries from students, faculty, and community members, providing information on programs and resources.
- Supported event planning and logistics for academic and community initiatives.
- Coordinated scheduling of departmental events, ensuring seamless logistics and communication.
- Assisted faculty in organizing academic resources and materials for student access.
- Planned and facilitated business-focused workshops and informational forums to boost engagement and raise program awareness.
- Created outreach materials and communication tools to promote campus programs to diverse audiences.
Driver
ACG Xpress Inc.
11.2016 - 03.2023
- Delivered packages to residential and commercial locations, ensuring accuracy and timeliness.
- Managed workload to complete deliveries and pickups within strict timeframes.
- Helped fellow drivers meet deadlines while maintaining safety standards.
- Planned and navigated optimal routes to ensure timely deliveries and customer satisfaction.
- Operated delivery vehicles efficiently while adhering to safety regulations and company policies.
Education
Bachelor of Science - Business Administration And Management
University of La Verne
La Verne, CA05.2026
Associate of Arts - Business Administration And Management
Mt. San Antonio College
Walnut, CA06-2024
Skills
- Business Outreach & Client Relations
- Marketing Materials and Publications
- Data Collection and Analysis
- Event Planning & Coordination
- Public Speaking & Presentations
- Research & Report Writing
- Customer Service & Community Engagement
- Bilingual in English and Spanish
- Attention to detail
ABOUT ME
Self-motivated senior pursuing a bachelor's degree in business administration at the University of La Verne, graduating May 2026. Over 8 years of experience in logistics, operations, and customer service, with proven success in team leadership, route optimization, and problem-solving. Bilingual in English and Spanish, with strong communication and organizational skills. I am passionate about continuous learning and contributing to business efficiency and growth.
Timeline
Team Lead
ACG Xpress Inc.
03.2023 - Current
Student Assistant IV
Mt. San Antonio College
04.2022 - 10.2023
Driver
ACG Xpress Inc.
11.2016 - 03.2023
Bachelor of Science - Business Administration And Management
University of La Verne
Associate of Arts - Business Administration And Management
Mt. San Antonio College