Kirenia Silva
Tampa,FL
Summary
Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician I
AnazaoHealth Corporation
03.2011 - Current
- Receive written prescription or refill requests and verify that information is complete and accurate
- Supply and monitor robotic machines that dispense medicine into containers and label the containers
- Maintain proper storage and security conditions for drugs
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Mix pharmaceutical preparations, according to written prescriptions
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Compounding IT Batching
- Skill reading compound instructions
- Compounding medication in syringes and vials( bulk)
- Restocking the supplies in the cleanroom
- Knowledge using the Baxa Pump
- Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare IV packs for various uses, such as chemotherapy medication
- Barista
- HMSHost
- Clean service or seating areas
- Create signs to advertise store products or events
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Provide customers with product details, such as coffee blend or preparation descriptions.
KIRENIA SILVA
HMS Host International
Tampa International AirPort
10.2005 - 11.2010
- Assisted with development and distribution of marketing materials for facility.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Implemented successful strategies to increase customer satisfaction.
- Provided services efficiently and with high level of accuracy.
- Evaluated and promptly resolved lodging facility operational issues.
- Increased customer service ratings through personable service.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Senior Pharmacy Technician
Optum Infusion Pharmacy
8509 N Benjamín Rd Tampa Fl 33634
06.2018 - Current
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
Education
Course : Pharmacy Technician - Pharmacy Technician
Concorde Career Institute
Tampa, FL03.2010
Skills
- Advanced Math Skills
- Labeling Prescriptions
- Drug Storage Procedures
- Medicare and Medicaid Processes
- Team Collaboration
- Stocking Shelves
- Quality Assurance and Control
- Patient Confidentiality
- Problem-Solving Skills
- Proper Labeling Procedures
- Assisting Pharmacists
- FDA Drug Safety Guidelines
- Manual and Automated Medication Dispensing
- Aseptic Techniques
- Attendance Oversight
- Medication Therapy Management
- Receiving Incoming Supplies
- FDA and HIPAA Compliance
- Verifying Orders
- Equipment Cleaning and Maintenance
- Laboratory Operations
- Supporting Pharmacy Operations
- Secure Storage of Medications
- Staff Development
- Records Preparation
- Troubleshooting Malfunctioning Equipment
- Preparing Bulk Medications
- Typing Medication Labels
- Label Products
- Product Markdowns
- Prescriptions Management
- Medical Machine Maintenance
- High-Volume Environments
- Pharmaceutical Preparation
- Resolving Complaints
- Routine Inspections
Accomplishments
- Trained Number new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over Number prescriptions per day.
- Reduced prescribing errors Number% by reaching out to prescribers to verify medication orders.
- Achieved Result by introducing Software for Type tasks.
Languages
Spanish
Native or Bilingual
Timeline
Senior Pharmacy Technician
Optum Infusion Pharmacy
06.2018 - Current
Pharmacy Technician I
AnazaoHealth Corporation
03.2011 - Current
KIRENIA SILVA
HMS Host International
10.2005 - 11.2010
Course : Pharmacy Technician - Pharmacy Technician
Concorde Career Institute