Kirk Cannon
Customer Service
Costa Mesa,CA
Summary
A dependable employee who can successfully provide fast, high-quality customer service to guests in various settings. Also an adaptable team worker with expertise in personal development, team collaboration, and conflict resolution. Eager to learn new skills, make connections with colleagues, and provide astonishing customer service.
Overview
4
4
years of professional experience
Work History
Server / Bartending
Popeye Cafe Bar
08.2023 - 01.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adhering to foreign cultural service customs while learning a foreign language to understand orders fully.
- Learned the proper maintenance and sanitation behind the bar as well as basic mixology drink preparation.
Server
Old Spaghetti Factory
01.2020 - 07.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Hospitality Management And Tourism
Mediterranean College
Athens Greece 05.2001 -
Skills
Product Knowledge
Guest Engagement
Conflict Resolution
Food Sales and Promotion
Payment Processing
Bar Terminology
Safe Food Handling
Exceptional Customer Service
Timeline
Server / Bartending
Popeye Cafe Bar
08.2023 - 01.2024
Server
Old Spaghetti Factory
01.2020 - 07.2023
No Degree - Hospitality Management And Tourism
Mediterranean College
05.2001 -