Kirk Chapman
IS Systems Engineer
Livingston,MT
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with clients and end-users. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 16 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Constantly evolving as a human being and strives to continually learn new things in hopes to contribute positively to an employer and community.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Systems Engineer
Bozeman Health
Bozeman, MT
02.2019 - Current
- Responsible for operation, security, and day to day maintenance of primary servers, storage, backup systems, active directory and group policy in both on premise and cloud settings.
- Role includes installing, configuring and upgrading varieties of system hardware, software and associated devices.
- Performing preventive maintenance on assigned systems, along with 24/7 monitoring performance, improving and modifying monitoring systems, and responding proactivity to minimize disruption to services.
- Optimize network software and operating systems by applying updates and patches.
- Implementation and support of many mission-critical systems (Print Management Services, Mass-communication applications, Ticketing system, etc.}.
- Constantly improving monitoring reporting and documentation in an effort to minimize down time.
- After-hours on-call duties.
- Analyze, diagnose, and resolve from simple to complex via in-person, email, phone, chat, and remote means.
Information Systems Support Specialist
Livingston Healthcare
Livingston, MT
04.2009 - 12.2018
- Resolved diverse range of technical issues across multiple systems and applications for end-users.
- Used ticketing systems to manage and process thousands of support actions and requests.
- Managed high levels of call flow and responded to healthcare technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
IT Software Support Technician
Resort Data Processing
Vail, CO
07.2007 - 03.2009
- Implementation, training, and support for proprietary software throughout US, Canada, South America, and Caribbean
Education
Health Informatics Technology -
Montana Tech of The University of Montana
Butte, MT 01.2011 - 08.2012
Web Design -
The Art Institute of Pittsburgh
Pittsburgh, PA 01.2003 - 08.2005
Bachelor of Arts - Fine Arts & Business Administration
Queens University of Charlotte
Charlotte, NC 08.1996 - 06.2000
Skills
Creative
Collaborative
Instinctive
Accountable
Virtualization
Cloud services
User support
Troubleshooting
Hardware and software installation
Written Communication
Multitasking Abilities
Cultural Awareness
Accomplishments
- Reduced total cost of printing output for multiple healthcare facilities.
- Stellar annual reviews followed by yearly pay increases.
- Department management and Lead roles.
- Academic plus sport scholarships.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Engineer
Bozeman Health
02.2019 - Current
Health Informatics Technology -
Montana Tech of The University of Montana
01.2011 - 08.2012
Information Systems Support Specialist
Livingston Healthcare
04.2009 - 12.2018
IT Software Support Technician
Resort Data Processing
07.2007 - 03.2009
Web Design -
The Art Institute of Pittsburgh
01.2003 - 08.2005
Bachelor of Arts - Fine Arts & Business Administration
Queens University of Charlotte
08.1996 - 06.2000