Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirk French

Business/product Devlopment, Sales Specialist And Management Professional
Hempstead,TX

Summary

Dynamic Operations Manager with a proven track record at Sewart Supply, excelling in performance monitoring and customer service. Spearheaded strategies that enhanced customer satisfaction and streamlined processes. Adept at problem-solving and mentoring teams, driving significant improvements in operational efficiency and client retention.

Overview

20
20
years of professional experience

Work History

Operations Manager

Sewart Supply
08.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Entrepreneur

Grizzly Manufacturing LLC
01.2018 - 07.2024
  • nOBuilt strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Determined business plan, mission statement, and vision.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Manage rebuilds of Blenders, frac pumps, and any congruent projects to Frac.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Oversaw the successful completion of multiple electric Frac projects, balancing priorities while maintaining strong attention to detail.
  • Onwer/Operator of the bussiness.

Service Manager

NRG Manufacturing
02.2011 - 01.2018
  • Implemented strategies to increase customer service satisfaction.
  • Monitored team performance, adhered to master service agreements (MSAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Manage rebuilds of Blenders, frac pumps, and any congruent projects to Frac.

Service Technician

Mustang CAT
11.2005 - 12.2010
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Education

Associate of Science - Fire Science

Cy-Fair Cumminty College
Cy-fiar, Texas
05.2001 -

High School Diploma -

Waller High School
Waller, Texas
08.2004 - 05.2005

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Organizational management

Business development

Business planning

Strategic planning

Project management

Mentoring and coaching

Product development

Customer relations

Revenue generation

Risk mitigation

Financial oversight

Timeline

Operations Manager

Sewart Supply
08.2024 - Current

Entrepreneur

Grizzly Manufacturing LLC
01.2018 - 07.2024

Service Manager

NRG Manufacturing
02.2011 - 01.2018

Service Technician

Mustang CAT
11.2005 - 12.2010

High School Diploma -

Waller High School
08.2004 - 05.2005

Associate of Science - Fire Science

Cy-Fair Cumminty College
05.2001 -

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Kirk FrenchBusiness/product Devlopment, Sales Specialist And Management Professional
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