Kirk Howell
Mount Juliet,TN
Summary
Dynamic Residential Installation Manager with a proven track record at Bluegrass Glass and Mirror, excelling in installation planning and customer service. Enhanced project delivery through efficient scheduling and innovative problem-solving, fostering strong client relationships that drove repeat business. Skilled in crew management and cost estimation, ensuring optimal resource utilization and project success.
Overview
44
44
years of professional experience
Work History
Residential Installation Manager
Bluegrass Glass and Mirror
08.2019 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Improved project delivery times by establishing efficient scheduling practices.
- Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
- Streamlined inventory management, ensuring availability of necessary materials without excess.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
Residential Installation Manager
Calvin and Suttle
04.2020 - 08.2021
Route Sales Representative
Martins Famous Pastry Shoppe
03.2019 - 04.2020
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Shower Enclosure Department Manager
Tempered Glass Industries, Shower Door Industries, Inc. and The Glass House
04.1982 - 06.2018
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
High School Diploma -
Jackson High School
Jackson MOSkills
- Installation planning
- Construction
- Customer service
- Safety standards
- Maintenance scheduling
- Crew management
- Workload prioritization
- Deadline management
- Vendor relations
- Cost estimation
Timeline
Residential Installation Manager
Calvin and Suttle
04.2020 - 08.2021
Residential Installation Manager
Bluegrass Glass and Mirror
08.2019 - Current
Route Sales Representative
Martins Famous Pastry Shoppe
03.2019 - 04.2020
Shower Enclosure Department Manager
Tempered Glass Industries, Shower Door Industries, Inc. and The Glass House
04.1982 - 06.2018
High School Diploma -
Jackson High School