Kirk Lorenson
Omaha,NE
Summary
We raised 3 sons & have been active in our 6 grandchildren activities, babysitting as needed since their birth.
Currently I am enjoying my retirement.
Overview
28
28
years of professional experience
Work History
Retail Sales Manager
Menards Home Improvement Store
09.1994 - 02.2023
- Assisted in maintaining optimal inventory levels to ensure product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team members in achieving sales goals through collaboration and communication.
- Participated in visual merchandising efforts to enhance product display and attract customers.
- Adapted to changing retail environments by quickly learning new procedures and policies.
- Contributed to store cleanliness and organization, promoting a welcoming atmosphere for shoppers.
- Engaged with customers to build relationships and encourage repeat business through personalized service.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor - Business Administration
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05-1977
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Management
- Decision-making
- Customer engagement
- Team supervision
- Store opening and closing
- Delegating work
- Staff development
- Staff scheduling
Timeline
Retail Sales Manager
Menards Home Improvement Store
09.1994 - 02.2023
Bachelor - Business Administration
University of Nebraska, Lincoln