Summary
Overview
Work History
Education
Skills
Timeline
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Kirk Olson

Spokane,WA

Summary

Highly skilled and enthusiastic professional with more than 11 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

10
10
years of professional experience

Work History

Hospice Care Consultant

Kindred Hospice
09.2022 - 05.2023
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Managed 50 plus customer calls per week
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care

Home Health Care Consultant

Centerwell/ Kindred Home Health
03.2018 - 09.2022
  • Drove Home Heath Referrals out of Physician, SNF, Memory Care units, and Assisted Living communities.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Routinely made goal and exceeded referral numbers.

Sales/Account Manager

Genevawoods Pharmacy/CVS
06.2013 - 03.2018
  • Created proposals for new and repeat customer business transactions
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Forecasted sales and established processes to achieve sales objectives and related metrics
  • Anticipated clients' needs by staying in touch on regular basis
  • Contacted regular and prospective customers to explain product features and solicit orders

Education

Associate of Arts -

Spokane Falls Community College
06.2004

Skills

  • Family and Patient Support
  • Referrals Guidance
  • HIPAA Guidelines
  • Coaching Patients
  • EMR Systems
  • Intervention Strategies
  • Electronic Medical Record Software
  • Heart Failure
  • Medical Programs Implementation
  • Nursing Staff Supervision
  • Visiting Patient Homes
  • Patient Admission
  • Compliance Issues
  • Hospice and Palliative Care
  • Networking with Staff
  • Hospital Admissions
  • Quality Assessments

Timeline

Hospice Care Consultant

Kindred Hospice
09.2022 - 05.2023

Home Health Care Consultant

Centerwell/ Kindred Home Health
03.2018 - 09.2022

Sales/Account Manager

Genevawoods Pharmacy/CVS
06.2013 - 03.2018

Associate of Arts -

Spokane Falls Community College

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Kirk Olson