Vanessa Miskovsky
Oakland Park,FL
Summary
Seasoned Hospice Care Consultant with over 18 years of experience specializing in end-of-life support for patients and their families. Demonstrates exceptional skill in care plan development, interdisciplinary collaboration, and providing emotional support during challenging times. Proven track record in enhancing patient quality of life and fostering strong relationships with healthcare professionals
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospice Care Consultant
AccentCare Hospice
Plantation, FL
05.2023 - Current
- Developed and implemented hospice care plans for patients in collaboration with physicians, nurses, and other healthcare professionals.
- Provided emotional support to families of terminally ill patients during their end-of-life journey.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
- Facilitated communication between healthcare team members regarding patient's condition, plan of care, prognosis.
- Served as an advocate for the rights of terminally ill patients while ensuring they received the highest quality of care possible.
- Collaborated with multidisciplinary teams on discharge planning initiatives including transitioning from hospital to home or long term facility setting.
- Attended meetings with physicians, social workers, nurses, therapists and other healthcare personnel to discuss patient needs.
Admissions Manager- Central Ops
Moments hospice
Miami Lakes, FL
11.2021 - 05.2023
- Developed and implemented strategic admissions plans to meet company goals.
- Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
- Oversee the intake department for the entire company (17 sites) and manage a team of 6 coordinators.
- Supervise communication with providers, attending physicians, other appropriate hospice staff members, and any other agencies needed to coordinate initiation of hospice services.
- Review and approve all Hospice consent paperwork, ensuring it is completed correctly and timely, and work closely with Q.A.
- Ensure coverage and adequate staffing needs of the department and hospice nurses with admissions responsibilities.
- Responsible for resolutions for both internal and external concerns and complaints related to the Admissions department.
- Interview, Hire, and Train new hires.
- Responsible for sending out end-of-day activity reports companywide.
Hospice Care Consultant
Seasons Hospice
Dania Beach, FL
03.2021 - 10.2021
- Maintains professional relationships and collaborates with internal, clinical end of life care team. Attends team meetings on regular basis.
- Resolves customer feedback by investigating opportunities for development; developing solutions; preparing reports; collaborates on resolutions with program management.
- Timely completion of administrative duties: expense reports, payroll entry, and other administrative actions by required times.
- Strong customer service, sense of urgency and problem solving skills
Admissions Manager
Seasons Hospice
Dania Beach, FL
10.2019 - 03.2021
- Ensured prompt service and subsequent follow-up visits to patients, families, and referral sources to provide general information regarding hospice services.
- work in a fast-paced environment under a moderate to high level of stress
- Supervision was given to the Admissions team which assured; strong patient, family, referral source and facility satisfaction; positive public image; meeting and exceeding hospice census goals; and market penetration
Patient Family Liaison
Seasons Hospice
Dania Beach, FL
07.2019 - 10.2019
- Facilitated communication between providers, patients and families.
- Organized meetings with healthcare team members to discuss patient care plans.
- Developed relationships with family members of patients to ensure their needs were met.
- Educated patients and families on available resources in the community.
- Assisted with discharge planning activities for transitioning patients from hospital settings.
- Maintained accurate records of all interactions with patients, families and medical staff involved in care plans.
Admissions Coordinator
Seasons Hospice
Dania Beach, FL
08.2013 - 07.2019
- Obtain and input into EMR the basic information regarding the patient's status to describe how Seasons may assist, with a goal of scheduling a visit to initiate the relationship.
- Schedule visits in coordination with Admissions staff to ensure that the appropriate staff makes the initial contact (depending on patient condition and family situation) to meet the professional referral source, and/or the patient/family's initial service needs.
- Keep Referral Source, Patient, and families abreast of status throughout the admission process.
- Create Patient Charts once admitted onto services, request medical records, and order Equipment needed at home for care.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06-2006
Some College (No Degree) - Nursing
Broward College
Fort Lauderdale, FLSkills
- Referral management
- Care Coordination
- Family Support
- Interdisciplinary Collaboration
- Strong Customer Service
- Time Management
- Excellent oral and written communication skill
- Relationship Building
Languages
Spanish
Native/ Bilingual
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Hospice Care Consultant
AccentCare Hospice
05.2023 - Current
Admissions Manager- Central Ops
Moments hospice
11.2021 - 05.2023
Hospice Care Consultant
Seasons Hospice
03.2021 - 10.2021
Admissions Manager
Seasons Hospice
10.2019 - 03.2021
Patient Family Liaison
Seasons Hospice
07.2019 - 10.2019
Admissions Coordinator
Seasons Hospice
08.2013 - 07.2019
High School Diploma -
South Miami Senior High School
Some College (No Degree) - Nursing
Broward College