SHANDRA CUELLAR
San Angelo,TX
Summary
Hospice care consultant with 7+ years of healthcare and management experience, specializing in patient advocacy, sales strategy, and operational leadership. Proven track record in building strong referral networks, streamlining care processes, and driving measurable improvements in patient outcomes and satisfaction. Skilled in staff development, team leadership, and collaboration with multidisciplinary healthcare teams.
Overview
7
7
years of professional experience
Work History
Hospice Care Consultant
Gentiva Hospice
San Angelo, TX
07.2024 - Current
- Drive hospice referrals through relationship building with physicians, facilities, and community partners.
- Collaborate with medical teams to develop and optimize individualized care plans, improving patient comfort and satisfaction.
- Facilitate seamless transitions of care between settings through effective communication with caregivers and families.
- Analyze patient needs to recommend tailored care solutions, enhancing trust and compliance.
Clinical Liaison
Interim Healthcare
San Angelo, TX
05.2022 - 07.2024
- Achieved 50+ weekly referral source visits to maintain and grow hospice census.
- Conducted patient consultations and follow-ups to ensure timely and appropriate admissions.
- Maintained strong physician relationships to support continuity of care and regulatory compliance.
Sales Associate
AccentCare Home Health
Midland, TX
08.2022 - 05.2023
- Generated referrals through targeted marketing strategies to assigned accounts.
- Coordinated with providers, caregivers, and internal teams to complete admission requirements efficiently.
Manager & Payroll Specialist
Playday Inc.
Farmington, NM
06.2019 - 03.2023
- Oversaw payroll, vendor payments, and event scheduling while ensuring compliance with company policies.
Human Resources Director & VA Liaison
Visiting Angels
Midland, TX
03.2020 - 08.2022
- Managed all HR functions, including hiring, onboarding, payroll, and training programs.
- Acted as liaison for all VA clients, managing documentation, authorizations, and veteran intake processes.
- Implemented performance management systems to improve retention and employee engagement.
Regional Manager
Girl Scouts of New Mexico Trails
08.2018 - 03.2021
- Led volunteer recruitment, training, and troop development across a multi-county region.
Education
Bachelor’s - Business Management
Penn Foster
01.2020
Skills
- Hospice Sales & Marketing
- Patient Advocacy
- Care Plan Development
- Staff Leadership
- HR Management
- Referral Growth Strategies
- Community Outreach
- Performance Improvement
- Regulatory Compliance
- Data Analysis
Websites
Timeline
Hospice Care Consultant
Gentiva Hospice
07.2024 - Current
Sales Associate
AccentCare Home Health
08.2022 - 05.2023
Clinical Liaison
Interim Healthcare
05.2022 - 07.2024
Human Resources Director & VA Liaison
Visiting Angels
03.2020 - 08.2022
Manager & Payroll Specialist
Playday Inc.
06.2019 - 03.2023
Regional Manager
Girl Scouts of New Mexico Trails
08.2018 - 03.2021
Bachelor’s - Business Management
Penn Foster