Tiffany Johnston
Roanoke Rapids,NC
Summary
Highly skilled and enthusiastic professional with more than Number years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospice Care Consultant
Gentiva
Roanoke Rapids, NC
09.2023 - Current
- Liaise between patients, families, and the hospice agency or facility, as well as work to build a relationship between the facility and the surrounding community.
Clinical Access Coordinator
Transitions LifeCare
Raleigh, NC
08.2022 - 09.2023
- Review referrals and conduct phone interviews with all federal sources and attending physicians to determine potential new patients
- Process intake/referrals from all referral sources
- Schedule patient start of care evaluation assessments
- Coordinate admission schedules for Admission Nurses and Admission Social workers.
Contract Support Specialist
Carolinas Medical Center
Cary, NC
12.2018 - 09.2022
- Ensure administrative functions are carried out in a professional manner
- Perform data entry and document processing in support of contracts as assigned
- Identify, sort and label the contents of medical records and identify any missing elements
- Accept, process, prepare, and distribute correspondence as necessary for contract
- Perform duties in a timely manner to ensure that contract deadlines are met
- Handle telephone calls from providers and consumers, providing information as appropriate and referring to other staff as needed
- Assist in recording and preparing meeting minutes as assigned
- Assist with Physician Acknowledgement and Monitoring as directed.
Staffing Coordinator
THE OAKS AT WHITAKER GLEN-MAYVIEW/PRUITT HEALTH
Raleigh, NC
01.2016 - 07.2018
- Implement, adjust, and maintain staff schedules
- Provides customer service and clerical support
- Maintains cultural awareness when communicating with visitors
- Develops staff and promotes a supportive team environment
- Organizing and scheduling workers to ensure that their organization is fully staffed on each work shift
- Handles duties such as approving vacation time, hiring temporary workers, and working with other members of the human resources department to determine which positions need to be filled so the organization's staffing requirements are met
- Monitors overtime and report worker's hours to the payroll department so workers are properly and accurately compensated
- Identify trends and high-risk issues to make recommendations to address future exposure
- Create action plans to educate internal employees on benefit misinterpretation and/or system errors.
Executive Operations Assistant / Business Development
DIVINE HEALTHCARE SERVICES, INC
Raleigh, NC
01.2018 - 01.2018
- Provide Administrative Support to the Executive Director
- Assist with answering telephones and direct calls to the appropriate department or person
- Provides accurate and detailed information about job openings to applicants and potential candidates
- Conduct phone screens to assure that all applicants meet client requirements and experience levels and that there are no conflicts of interest
- Coordinate with medical directors and other clinical staff to ensure the appropriate decision has been made and the approved outcomes are implemented
- Orient staff to relevant agency policies and procedures
- Create, organize, and maintain HR records for all Contractual staff
- Maintain HR database
- Verify all healthcare licenses to NC state standards
- Submit complete and accurate candidate profiles to healthcare facilities for follow-up and potential interview
- Perform reference and background checks on applicants
- Maintains contact with all applicants and potential candidates to provide updates and client feedback until point of orientation or rejection
- Payroll processing through ADP
- Nurse/CNA/Credentialing
- Accounts payable/Billing
- Human Resources coordination of new hires
- CPI Instructor (Crisis Prevention Intervention)
- AHA Basic Life Support Instructor.
Mental Health Technician
UNC/Wake Brook
Raleigh, NC
01.2016 - 01.2017
- Coordinating mental health care services
- Sitter duties watching patients helping assist with ADLs if needed
- Monitor patients conducting 10 min checks
- Helping with the intake process
- Assigning rooms for patients
- Help serve meals and monitor phone calls
- Taking vital signs and charting for each patient as needed.
Executive Operations Assistant/Healthcare Recruiter
PROFESSIONAL NURSING SOLUTIONS, LLC
Raleigh, NC
01.2013 - 01.2016
- Participates in job fairs and off-site events to create contacts and find experienced nursing candidates
- Provides accurate and detailed information about job openings to applicants and potential candidates
- Conduct phone screens to assure that all applicants meet client requirements and experience levels and that there are no conflicts of interest
- Coordinate with medical directors and other clinical staff to ensure the appropriate decision has been made and the approved outcomes are implemented
- Verify all healthcare licenses to NC state standards
- Submit complete and accurate candidate profiles to healthcare facilities for follow-up and potential interview
- Perform reference and background checks on applicants
- Maintains contact with all applicants and potential candidates to provide updates and client feedback until point of orientation or rejection
- Payroll processing through ADP
- Nurse/Physician Credentialing
- Accounts payable/Billing
- Human Resources coordination of new hires
- AHA Basic Life Support Instructor
- CPI Instructor (Crisis Prevention Intervention).
CNA Scheduler
HOSPICE OF WAKE COUNTY
Raleigh, NC
01.2012 - 01.2013
- Scheduled Certified Nursing assistants to provide personal care to patients that are in home care or facilities
- Worked directly with the Hospice Clinical team
- Utilized available resources to provide units in need appropriate staff
- Considered unit acuity in providing coverage
- Aware of and considers standards set forth by NC Board of Nursing, HCFA, JCAHO, and any other regulatory/accrediting agency as well as set standards
- Maintains adequate coverage by assessing needs on every 4 hours basis.
Recruiting/Staffing Coordinator
BLUE RIDGE HEALTH CARE CENTER
Raleigh, NC
01.2006 - 01.2012
- Achieved budget goals by decreasing hours of overtime over two quarters
- Developed new processes for employee evaluation which resulted in marked performance improvements
- Worked directly with Administrator, Director of Nurses, Assistant Director of Nurses/Staff Development to achieve staffing ratios that are pertinent to State regulations
- Advanced knowledge in patient management and billing systems, as well as with Electronic Health Records.
Education
Bachelor of Arts in Health and Human Services - Health and Human Services
ASHFORD UNIVERSITY
Clinton, IA06.2024
Skills
- Customer service
- HR
- Employee relations
- Mentor
- Team building
- Microsoft office
- Negotiation
- Home Care
- Human Resources
- Hospice Care
- Employee Evaluation
- Nursing
- Recruiting
- Hospital Experience
- Sales
- Phone etiquette
- Typing
- Computer literacy
- Leadership
- Marketing
Certification
- CPR
- AED Certification
- CNA
- State Tested Nursing Assistant
- BLS Certification
Personal Information
Willing To Relocate: Anywhere
Affiliations
Executive Board Member of RosalynMoore Cancer Foundation
Timeline
Hospice Care Consultant
Gentiva
09.2023 - Current
Clinical Access Coordinator
Transitions LifeCare
08.2022 - 09.2023
Contract Support Specialist
Carolinas Medical Center
12.2018 - 09.2022
Executive Operations Assistant / Business Development
DIVINE HEALTHCARE SERVICES, INC
01.2018 - 01.2018
Staffing Coordinator
THE OAKS AT WHITAKER GLEN-MAYVIEW/PRUITT HEALTH
01.2016 - 07.2018
Mental Health Technician
UNC/Wake Brook
01.2016 - 01.2017
Executive Operations Assistant/Healthcare Recruiter
PROFESSIONAL NURSING SOLUTIONS, LLC
01.2013 - 01.2016
CNA Scheduler
HOSPICE OF WAKE COUNTY
01.2012 - 01.2013
Recruiting/Staffing Coordinator
BLUE RIDGE HEALTH CARE CENTER
01.2006 - 01.2012
Bachelor of Arts in Health and Human Services - Health and Human Services
ASHFORD UNIVERSITY