Heather Lucash
Moscow Mills,MO
Summary
Compassionate Hospice Care Consultant known for high productivity and efficient task completion. Skilled in patient advocacy, end-of-life care planning, and emotional support techniques. Excel in communication, empathy, and critical thinking to navigate complex healthcare environments effectively. Ready to leverage specialized skills for meaningful patient and family support during challenging times.
Overview
3
3
years of professional experience
Work History
Hospice Care Consultant
AccentCare Hospice
St Louis, MO
09.2023 - Current
- Coordinated activities between staff members and other healthcare providers to maximize efficiency of patient care.
- Created awareness campaigns within the community about hospice services offered at local facilities.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
- Developed relationships with local businesses that could provide additional resources for hospice patients.
- Served as an advocate for the rights of terminally ill patients while ensuring they received the highest quality of care possible.
- Attended meetings with physicians, social workers, nurses, therapists and other healthcare personnel to discuss patient needs.
- Resolved customer service issues and devised continual improvements to enhance quality of patient care.
Memory Care Director
Park Place at Winghaven
O'Fallon, MO
11.2021 - 09.2023
- Maintained accurate records of resident activities, including daily notes about physical condition, dietary intake, moods.
- Implemented strategies to reduce stress levels among residents living in the memory unit.
- Responsible for overall management and day to day operations
- Organized recreational activities designed specifically for individuals living with dementia.
- Developed and implemented programs to improve memory care services.
- Ensure State and Federal Regulations in compliance
CSR
Lincare Home Oxygen And Respiratory Systems
St Louis, MO
02.2021 - 11.2021
- Performed account maintenance activities such as updating client information in databases.
- Adhered to company's established protocols for handling confidential data.
- Provided customer service support to customers over the phone and by email.
- Processed DME orders and i compliance with Medicare and Medicaid regulations as well as PPO's and HMO'S
- Run CPT codes
Education
Paramedic - Emergency
Respond Right EMS Academy
City Of Saint Peters, MO03-2013
EMT-B - Emergency Medical Technology
Pike Lincoln Technical College
Eolia, MO11-2007
High School Diploma -
Troy Buchanan High School
Troy, MO05-2006
Skills
- Family Support
- Interdisciplinary Collaboration
- Data Collection
- Research and analysis
- Care Plan Development
- Documentation proficiency
- Quality Improvement
- Resident Centered
- Operational Records Maintenance
- Problem-Solving
- Critical Thinking
Hobbies
- community involvement with Alzheimers Association
- Reading and analyzing
- Exercising
- Social Causes
- Volunteering
Timeline
Hospice Care Consultant
AccentCare Hospice
09.2023 - Current
Memory Care Director
Park Place at Winghaven
11.2021 - 09.2023
CSR
Lincare Home Oxygen And Respiratory Systems
02.2021 - 11.2021
Paramedic - Emergency
Respond Right EMS Academy
EMT-B - Emergency Medical Technology
Pike Lincoln Technical College
High School Diploma -
Troy Buchanan High School
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