Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Volunteer Experience
Timeline
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Kirk Williams

Brooklyn,NY

Summary

Dedicated and skilled Engineering Technician seeking to leverage extensive experience in smart home technologies and customer service within a forward-thinking company. Aiming to apply a strong technical acumen and problem-solving skills to achieve company goals and exceed client expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Delivery Specialist

Total Care Rx
06.2021 - Current
  • Deliver specialized medications with a focus on timeliness and accuracy, significantly enhancing patient compliance and satisfaction
  • Adhere strictly to healthcare privacy laws and standards, ensuring patient data integrity and security.

Technician

Dish Network
03.2019 - 09.2021
  • Led the installation of smart home and satellite systems, achieving a customer satisfaction rate of over 95%
  • Enhanced sales outcomes by effectively demonstrating product benefits during installations, resulting in a 20% increase in upsells.

Account Collector

FUKU
01.2018 - 08.2019
  • Managed financial transactions and customer data with high accuracy, ensuring compliance with financial standards
  • Improved collection rates through strategic customer engagement and persistent follow-ups, surpassing targets by 25%.

Education

CTE Diploma in Electrical Engineering -

George Westinghouse High School
Brooklyn, NY
01.2019

Skills

  • Smart Home Technology
  • Technical Support & Sales
  • Customer Service Excellence
  • Physical and Technical Proficiency
  • Multimeters
  • Oscilloscopes
  • Hand & Power Tools
  • Windows
  • MacOS
  • Linux

Certification

  • Certified Smart Home Technician
  • CPR and First Aid Certified

Affiliations

Member, National Society of Professional Engineers

Volunteer Experience

RiseBoro Beacon, Community Service Volunteer, 10/2016, 06/2018, Brooklyn, NY

Timeline

Delivery Specialist

Total Care Rx
06.2021 - Current

Technician

Dish Network
03.2019 - 09.2021

Account Collector

FUKU
01.2018 - 08.2019

CTE Diploma in Electrical Engineering -

George Westinghouse High School

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Kirk Williams