Summary

Overview

Work History

Education

Skills

Quote

Studying to be a sommelier

Timeline

Kirk Wilson Jr

Alexandria

Summary

Kirk Wilson Jr embodies the epitome of a seasoned fine dining manager, dedicated to crafting unparalleled guest experiences. Armed with nearly a decade of industry expertise, he possesses a profound understanding of delivering unparalleled service that consistently surpasses expectations. Kirk's unwavering passion for his craft is palpable, reflected in his meticulous approach to every facet of the dining journey. From meticulously curated menus to comprehensive staff training, he leaves no stone unturned in ensuring each guest departs with an indelible smile. Kirk's unwavering commitment to fostering joy underscores his every endeavor, solidifying his esteemed status as a distinguished leader within the fine dining realm.

Overview

6

6

years of professional experience

Work History

Service Manager /Maitre D'

1799 Steak & Seafood

08.2022 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Monitored inventory levels and placed orders to replenish stock.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Implemented strategies to increase customer service satisfaction ratings.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Maintained records of service transactions and customer feedback for future reference.
Negotiated with vendors to secure best prices for parts and supplies.
Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Friendly High School

Fort Washington, MD

05.2019

Skills

Customer Service Management
Workflow Management
KPI Monitoring
Quality Assurance
New Employee Hiring
Policy and Procedure Enforcement

Risk Management
Staff Training and Development
Budget Control
Regulations Compliance
Data Analytics
Customer satisfaction measurement

Quote

"The question isn't who is going to let me; its who is going to stop me."

Floyd Mayweather

Studying to be a sommelier

My training to become a sommelier has been truly exceptional and incredibly enlightening. From delving into the intricate world of grape varieties and wine regions to mastering the art of food and wine pairing, every aspect of the journey has been enriching. Tasting sessions have honed my palate, allowing me to discern subtle nuances and appreciate the complexities of different wines. Learning about cellar management, proper service techniques, and customer engagement has been invaluable in shaping me into a well-rounded professional. Overall, the experience has not only deepened my love for wine but has also equipped me with the knowledge and skills necessary to excel in the vibrant world of hospitality.

Timeline

Service Manager /Maitre D'

1799 Steak & Seafood

08.2022 - Current

High School Diploma -

Friendly High School