Kirkland Noble
Hamden,CT
Summary
Resourceful IT professional with a strong background in technical support and healthcare technology, adept at troubleshooting software and system issues while delivering exceptional user support in high-pressure environments. Proficient in cloud technologies, cybersecurity, Microsoft 365, and IT infrastructure, with a commitment to effective problem-solving and continuous professional growth. Demonstrated ability to adapt to evolving technologies and challenges, ensuring optimal performance and user satisfaction. Passion for leveraging technical expertise to enhance operational efficiency and drive innovation within the organization.
Overview
17
17
years of professional experience
Work History
Executive Assistant / Intern
Dedicated Companion LLC
02.2025 - Current
- Coordinated complex calendars for three executives, managing high-volume communications and safeguarding confidential information with professionalism.
- Planned and executed executive-level events and board meetings, ensuring seamless logistics and effective facilitation of key presentations.
- Managed communication flow between executives and stakeholders, enhancing information exchange.
- Coordinated executive schedules, ensuring efficient time management and meeting preparation.
- Assisted in the drafting and editing of executive correspondence, ensuring clear communication both internally and externally.
- Collaborated closely with other administrative staff members to support overall goals within the organization.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Supervisor Assistant | IT Dispatcher | Pre-Op Services Associate
Yale New Haven Hospital
12.2009 - Current
- Coordinated daily team workflows by delegating tasks and improving operational efficiency to support leadership.
- Monitored, scheduled, and managed end-to-end dispatch workflows in Epic and Rover systems to maintain timely patient transport and finalize service completion.
- Generated stock lists and managed inventory supplies to maintain operating room and workstation readiness for surgical procedures.
- Performed pre-operative preparation steps and inspected sterile packaging integrity using aseptic techniques to maintain sterility.
- Coordinated timely patient transport to and from operating rooms, PACU, and assigned hospital units.
- Oversaw accuracy of patient demographics and insurance records in Epic system to enhance patient data management. Managed specimen collection and ensured comprehensive documentation of patient care activities for compliance.
- Educated patients and families on post-operative care protocols to promote recovery and understanding
- Maintain strict adherence to HIPAA, confidentiality standards, and healthcare regulations
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Supervised daily operations to ensure compliance with healthcare regulations and patient safety standards.
- Led staff training sessions to promote best practices in patient care and departmental procedures.
- Developed onboarding materials to streamline integration of new hires into the department's workflows.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Analyzed operational data to identify trends, recommending process improvements for enhanced performance.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Developed and maintained secure, up-to-date database for tracking project progress.
- Analyzed performance data to identify trends and areas for improvement.
- Coordinated with IT department to upgrade software, enhancing overall operational efficiency.
- Compiled and analyzed data to produce reports.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
01-2024
High School Diploma -
Hamden High School
Hamden, CT01-2005
Skills
- Epic EMR / Rover Software
- HIPAA & Regulatory Compliance
- Microsoft 365 (M365)
- Windows 10/11
- Technical troubleshooting
- User support/customer service
- Ticketing systems
- Hardware & software support
- Remote desktop support
- VPN troubleshooting
- Cybersecurity and data protection
- Multi-Factor Authentication (MFA)
- Basic networking (TCP/IP, DNS, DHCP)
- Basic Azure/AWS knowledge
- Data Management
Timeline
Executive Assistant / Intern
Dedicated Companion LLC
02.2025 - Current
Supervisor Assistant | IT Dispatcher | Pre-Op Services Associate
Yale New Haven Hospital
12.2009 - Current
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
Hamden High School