Kirlous Gerges
Nashville,TN
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Self-employed
12.2022 - 06.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Automotive Technician
Honda
05.2021 - 12.2022
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Store Manager
Oreily's Auto Parts
05.2018 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Diploma - Automotive Mechanics
Tennessee College of Applied Technology - Murfreesboro
Murfreesboro, TN05.2021
High School Diploma -
Antioch High School
Antioch, TN05.2019
Skills
- Vendor Relations
- Valid Driver's License
- Soldering Skills
- Gasket Replacements
- Store Opening and Closing Procedures
- Dispute Resolution
- Customer Service
- Corrective Actions
- Corporate Standards
- Interpretation and Translation Services
- Online Systems
- Special Requests
Certification
ASE - A5
ASE - A6
Weight Training
I like to workout on my free time.
Languages
Arabic
Native or Bilingual
Timeline
Business Owner/Operator
Self-employed
12.2022 - 06.2023
Automotive Technician
Honda
05.2021 - 12.2022
Store Manager
Oreily's Auto Parts
05.2018 - 01.2021
Diploma - Automotive Mechanics
Tennessee College of Applied Technology - Murfreesboro
High School Diploma -
Antioch High School
Similar Profiles
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios