Kirsis Liquet
Hackettstown,NJ
Summary
Dedicated Unit Representative experienced in enhancing patient satisfaction and supporting operational efficiency in healthcare environments. Achieved improved patient advocacy and communication through strong multitasking and problem-solving skills. Committed to fostering positive patient relationships while ensuring compliance with medical standards and effective office management.
Overview
1
1
Language
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Unit Representative
Hackettsown Medical center
Hackettstown, NJ
12.2006 - Current
- Coordinated incoming phone calls and messages for nursing staff to ensure timely response to patient needs.
- Facilitated admissions by verifying patient identification, processing forms, and coordinating unit placements.
- Supported patient care units at Hackettstown Medical Center with front desk coordination.
- Resolved patient inquiries, scheduled appointments, and addressed billing questions to enhance patient experience.
- Updated patient records in electronic systems and maintained chart accuracy.
- Scheduled transport requests, testing, and follow-up unit tasks.
- Maintained confidentiality of records relating to clients' treatment
Unit Associate
Hackettstown Medical Center
Hackettstown
12.2006 - Current
- Updated patient records in electronic systems and maintained chart accuracy.
- Supported patient care units at Hackettstown Medical Center with front desk coordination.
- Assisted admissions with patient identification, forms, and unit placement.
- Organized supplies, forms, and paperwork for daily unit operations.
- Communicated patient needs to nurses and care teams promptly.
- Scheduled transport requests, testing, and follow-up unit tasks.
- Responded promptly to customer inquiries regarding order status or product availability.
- Provided assistance to other departments within the organization when needed.
- Collaborated with other associates on daily tasks such as stocking merchandise and replenishing inventory levels.
- Conducted regular inspections of equipment used in the unit.
- Replenished supplies such as packaging materials as necessary.
- Ensured compliance with local regulations related to health, safety, or other standards.
- Monitored stock levels regularly to ensure adequate supply of items.
- Followed safety protocols at all times while handling merchandise.
- Maintained a clean work environment by sweeping, mopping, and disposing of trash appropriately.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
Education
Bussiness Administration
Passaic County Community College
Paterson, NJ 09.2002 - 10.2004
Skills
- Electronic charting
- Patient registration
- Appointment scheduling
- Medical records
- Patient intake
- Front desk coordination
- HIPAA compliance
- Unit communication
- Effective communication
- Problem solving
- Appointment coordination
- Infection control
- Medical office equipment
- Multitasking and organization
- Patient relations
- Healthcare compliance
- Patient advocacy
- Phone and email etiquette
- Problem-solving
- Patient care
- Patient charting
Languages
Spanish
Professional
Timeline
Unit Representative
Hackettsown Medical center
12.2006 - Current
Unit Associate
Hackettstown Medical Center
12.2006 - Current
Bussiness Administration
Passaic County Community College
09.2002 - 10.2004