Kirsta Lynn Hadley
Summary
Dependable, detail-oriented, and professional with 25 years of customer service experience. Excels in diverse office environments as a valuable team player. Demonstrates exceptional multitasking abilities and interpersonal skills, maintaining meticulous attention to detail. Possesses strong organizational and computer skills, driven by a passion for delivering top-notch customer service. Adapts well to time constraints and effectively utilizes available resources to consistently accomplish tasks with thoroughness.
Overview
16
16
years of professional experience
Work History
Payroll Specialist / Admin Assistant
Instafab Company Inc.
08.2022 - Current
- Onboard new employees
- Enter daily payroll
- Certified Payroll
- Research prevailing wage for ironworker/laborer for prevailing wage jobs
- Manage fuel card account
- Manage Company Credit Card Account
- Report Fuel Taxes- WA & OR (Monthly &Quarterly)
- Manage the Auto Insurance for the trucks & drivers
- Manage the vehicle registration for all trucks
- Manage our USDOT number account
- Manage our Healthcare enrollment/terminations/submit COBRA requests
- Enter A/P Invoices / Reconcile Statements
- Address/complete all VOE inquiries received by mail/email
Senior Customer Service Specialist
Jubitz Corporation
11.2008 - 12.2020
- Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Entered customer data into system and communicated service concerns with Onsite Fueling & Fleet Services department.
- Engaged clients in person and over phone to answer questions and address complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
High School Diploma - General Studies
Columbia River High School
Vancouver06-1989
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Accounts payable
- Spreadsheet creation
- Office systems management
- Telephone and email etiquette
- Exceptionally organized
- Record keeping
- Benefits administration
- Employee relations
- Ten-key operator
- New employee processing
- Microsoft applications
- Daily payroll activities
- PTO accrual
- Microsoft office
- Attention to detail
- Customer service
- Data entry
- Payroll reconciliation
- Employment verification
- Pay adjustments
- E-mail and telephone communication
- Investigating discrepancies
- Maintaining files
- Dependable and adaptable
- Timecard management
- Period-end reporting
- Expense reimbursements
- Vacation and leave tracking
- Clerical support
Accomplishments
- Consistently received a 100% customer satisfaction rate.
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Recognized by customers and colleagues for expedient and effective service.
- Consistently received positive performance reviews.
Timeline
Payroll Specialist / Admin Assistant
Instafab Company Inc.
08.2022 - Current
Senior Customer Service Specialist
Jubitz Corporation
11.2008 - 12.2020
High School Diploma - General Studies
Columbia River High School
Similar Profiles
Zachary TuttleZachary Tuttle
Welder/Fitter at InstafabWelder/Fitter at Instafab
David AsherDavid Asher
Small Part /Painter Laborer at Instafab CoSmall Part /Painter Laborer at Instafab Co
Yvonne BaahYvonne Baah
NA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International Hotel
S BALAJIS BALAJI
HR Specialist Payroll & Admin at Leggett & Platt Automotive India Pvt LtdHR Specialist Payroll & Admin at Leggett & Platt Automotive India Pvt Ltd
CHARMAINE MERJUDIO CAPARROSCHARMAINE MERJUDIO CAPARROS
Accountant and Admin Supervisor, Senior Payroll Specialist at Safebooks Business Solutions Inc.Accountant and Admin Supervisor, Senior Payroll Specialist at Safebooks Business Solutions Inc.