Kirsten Ray
Summary
Adept at managing high-volume appointment coordination and client relations, I excelled at Marshfield Health Clinic by enhancing patient access and maintaining strict confidentiality. My expertise in healthcare software and exceptional telephone etiquette significantly improved scheduling efficiency. Achievements include streamlining patient appointment processes, demonstrating both my technical savvy and commitment to superior service.
Overview
5
5
year of professional experience
5
5
Certification
Work History
Appointment Cordinator
Marshfield Health Clinic
Weston, WI
07.2024 - Current
- Collaborated with clinical teams in order to provide timely access for new referrals.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded promptly to any changes or cancellations of existing appointments.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Scheduled appointments for customers in person or by telephone.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Performed various administrative work.
Education
GED -
Manchester HighSchool
Manchester , GA07-1993
Skills
- Follow-up skills
- [Software] expertise
- Record preparation
- Appointment setting
- Professional telephone demeanor
- Inbound calling
- Healthcare industry
- Data entry expertise
- Scheduling expertise
- Client relations management
- Call center experience
- Patient confidentiality
- Appointment confirmation
- Outbound calling
- Appointment scheduling
- Excellent phone etiquette
- Client relationship building
Certification
- CNA
- Medical Asst.
- Draw Blood
- Give Shots
Timeline
Appointment Cordinator
Marshfield Health Clinic
07.2024 - Current
GED -
Manchester HighSchool
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