Kirsten Ande Mayo
Jacksonville,FL
Summary
Dynamic and highly organized Executive Assistant with 9+ years of experience supporting C-suite executives and leadership teams in high-growth and fast-paced environments. Proven track record in managing confidential information, complex calendars, acquisition transitions, and strategic initiatives. Adept in corporate communications, office operations, and cross-functional team coordination. Demonstrated excellence in aligning executive priorities with business goals, optimizing internal processes, and building operational infrastructure. Recognized for high emotional intelligence, executive presence, and discretion. Seeking to bring proactive and high-impact support to a visionary leadership team.
Diligent Executive Assistant with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Executive Assistant to CEO & Leadership Team | Office Manager
C5MI Insight LLC
05.2023 - Current
- Provide direct, high-level executive support to the CEO and executive leadership, managing calendars, travel, board prep, and confidential communications.
- Played a pivotal role in guiding the organization through a complex corporate acquisition, ensuring seamless communication and documentation throughout the transition.
- Developed executive SOPs, managed cross-functional initiatives, and streamlined operations across multiple departments.
- Coordinated all executive off-sites, company-wide training, and leadership onboarding, aligning logistics and content with strategic business objectives.
- Oversaw the successful implementation and audit process for ISO 9001 and ISO 27001 certifications, leading document control and compliance tracking.
- Cultivated internal culture and employee engagement by managing programs that supported team connection, leadership transparency, and safety certification.
Account Service Representative III / Team Lead
Fortegra Financial
11.2022 - 02.2024
- Liaised between executive leadership, underwriting, and operations to ensure high-accuracy documentation and issue resolution for 300+ accounts.
- Contributed to workflow automation by collaborating with IT and process improvement teams.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction.
Team Manager
Urban Outfitters
10.2016 - 11.2022
- Elevated store performance through training, KPI analysis, and community event planning.
- Recognized for achieving top national scores in customer satisfaction and breaking daily sales records.
- Managed cross-functional retail operations, including cash handling, inventory, team scheduling, and conflict resolution.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
District Sales Manager
Two Titmice Vodka
10.2019 - 07.2021
- Oversaw $450K+ in sales revenue, managed donation allocation, and established brand presence across Florida.
- Hired and led a remote sales team, standardizing communications and reporting practices.
Education
BFA - Media Studies: Motion Picture and Television
University of San Francisco
San Francisco, CAAssociate in Arts -
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma - Valedictorian
MS Education Center
Jacksonville, FLHigh School Diploma -
Douglas Anderson School of The Arts
Jacksonville, FLSkills
- C-Suite Executive Support & Calendar Management
- Internal Communications & Confidential Reporting
- Strategic Planning & Operations
- Project Management & Compliance Documentation
- ISO 9001 / ISO 27001 Audit Preparation
- Corporate Event & Offsite Coordination
- Financial Reconciliation & Invoice Oversight
- Cross-Functional Team Enablement
- Process Optimization & SOP Development
- Executive support
- Office management
- Strong problem solver
- Travel coordination
- Project management
- Strategic planning
Timeline
Executive Assistant to CEO & Leadership Team | Office Manager
C5MI Insight LLC
05.2023 - Current
Account Service Representative III / Team Lead
Fortegra Financial
11.2022 - 02.2024
District Sales Manager
Two Titmice Vodka
10.2019 - 07.2021
Team Manager
Urban Outfitters
10.2016 - 11.2022
BFA - Media Studies: Motion Picture and Television
University of San Francisco
Associate in Arts -
Florida State College At Jacksonville
High School Diploma - Valedictorian
MS Education Center
High School Diploma -
Douglas Anderson School of The Arts
Certification
- CAPM - Certified Associate in Project Management
CONTRACT & CONSULTING PROJECTS
Ande Strategies LLC | Ongoing
- Florida Notary Public providing mobile services and legal compliance documentation.
- In training as a Certified CPR Instructor for commercial and warehouse personnel.
- Built automated corporate gifting programs to support employee recognition and scalable fulfillment for growing companies.
LFGGSD Aviation LLC & DND Aviation
- Audited monthly invoices, managed Hobbs-hour tracking, and coordinated multi-party reporting.
- Oversaw DOT compliance operations and maintained scheduling and documentation for commercial transportation.
Capital Real Estate Collective (CREC)
- Provided operations consulting, vendor communication support, and invoice lifecycle management.
Hooten Young Whiskey & Cigars
- Designed and deployed event SOPs and branded kits for tastings and trade shows.
- Ensured regulatory compliance for retail expansion and product handling.