Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Anderson

Oklahoma City

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Air Comfort Solutions
01.2025 - 06.2025
  • Cold called 200 people a day offering discounts on services trying to create new customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Shiftlead

Neighborhood JA.M.
03.2023 - 01.2025
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained and mentored new employees to maximize team performance.
  • Collaborated with management to develop strategies for improving overall store operations.


Server

TopGolf
04.2022 - 05.2023
  • Delivered exceptional customer experiences by creating a fun and engaging environment for guests.
  • Suggested food and beverage options to enhance guest satisfaction, utilizing interpersonal and multitasking skills.



ER Technician

Saint Anthony's Hospital
08.2021 - 04.2022
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.

Education

Bachelor of Science - Pre Nursing

Oklahoma City Community College
Oklahoma City, OK
08-2026

High School Diploma -

Westmoore Highschool
Oklahoma City
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Air Comfort Solutions
01.2025 - 06.2025

Shiftlead

Neighborhood JA.M.
03.2023 - 01.2025

Server

TopGolf
04.2022 - 05.2023

ER Technician

Saint Anthony's Hospital
08.2021 - 04.2022

Bachelor of Science - Pre Nursing

Oklahoma City Community College

High School Diploma -

Westmoore Highschool

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