Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kirsten Anne West

Raeford,USA

Summary

Dynamic Store Associate with a proven track record at The Exchange, showcasing exceptional customer service and cash handling accuracy. Excels in a fast-paced environment, adeptly balancing customer assistance with efficient transaction processing. Demonstrates organizational skills and a flexible approach, significantly enhancing the shopping experience. Motivated individual with extensive experience in retail sales, achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses comprehensive knowledge of products and services, excellent communication and interpersonal skills. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge, highly organized and detail-oriented worker with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Upbeat and personable, with a natural ability to connect with others and provide exceptional service. Possesses a solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to creating positive customer experiences and fostering loyalty.

Overview

2
2
years of professional experience

Work History

Customer Experience Associate

The Exchange-AAFES
05.2024 - 12.2024
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Asked customers questions to determine, verify and solve common problems.

Store Associate

The Exchange
11.2022 - 03.2023
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Exchanged merchandise for customers and accepted returns.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Arranged and display merchandise to promote sales.
  • Answered questions regarding store and merchandise.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Cleaned shelves, counters, and tables.
  • Provided excellent customer service, demonstrating strong interpersonal and communication skills.
  • Processed customer returns and exchanges to support customer satisfaction.
  • Ensured compliance of all company policies regarding returns, exchanges, refunds, security measures.
  • Offered customers assistance with locating merchandise at other locations.
  • Adhered to safety standards while handling merchandise and equipment throughout the store.
  • Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards.
  • Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
  • Processed cash and credit payments with accurate cash-handling.
  • Performed general store maintenance for clean store appearance.
  • Built relationships with customers through friendly conversations about products or services offered at the store.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Greeted customers and answered questions, assisting with needs and finding items.

Store Associate

The Exchange
11.2022 - 03.2023
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Exchanged merchandise for customers and accepted returns.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Arranged and display merchandise to promote sales.
  • Answered questions regarding store and merchandise.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Cleaned shelves, counters, and tables.
  • Provided excellent customer service, demonstrating strong interpersonal and communication skills.
  • Processed customer returns and exchanges to support customer satisfaction.
  • Ensured compliance of all company policies regarding returns, exchanges, refunds, security measures.
  • Offered customers assistance with locating merchandise at other locations.
  • Adhered to safety standards while handling merchandise and equipment throughout the store.
  • Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards.
  • Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
  • Processed cash and credit payments with accurate cash-handling.
  • Performed general store maintenance for clean store appearance.
  • Built relationships with customers through friendly conversations about products or services offered at the store.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Greeted customers and answered questions, assisting with needs and finding items.

Education

High School Diploma -

Hayfield Secondary School
06.2023

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Organization
  • Multitasking capabilities
  • Flexible schedule adaptability
  • Patience and empathy demonstration
  • Returns and exchanges handling
  • Client advocacy
  • Understanding customer needs
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Product recommendations
  • Calm under pressure

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Experience Associate

The Exchange-AAFES
05.2024 - 12.2024

Store Associate

The Exchange
11.2022 - 03.2023

Store Associate

The Exchange
11.2022 - 03.2023

High School Diploma -

Hayfield Secondary School

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Kirsten Anne West