Kirsten Arthur
Ovilla ,TX
Overview
3
3
years of professional experience
Work History
Cashier Specialist
Walmart
01.2020 - 02.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported inventory management with timely shelf restocking and product rotation tasks.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
- Assisted cashier team with resolving problems and maintaining efficiency.
Team Leader
Tj Maxx Dept Store
03.2019 - 02.2020
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Customer Service Representative Agent
AT&T Wireless
01.2019 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved accounting, service and delivery concerns.
Warehouse Packer
Amazon
08.2018 - 08.2019
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Education
Billing And Coding - Billing And Coding
Remington College
Garland, TX06.2021
Business - Business Administration
El Centro College
Dallas, TX08.2020
Diploma - High School
North Dallas High School
Dallas, TX06.2017
Skills
- Customer Service
- Personnel Training
- Revenue Generation
- Purchase assistance
- Customer Assistance
- Customer Retention
- Product Knowledge
- Bagging techniques
- Cash handling and management
Timeline
Cashier Specialist
Walmart
01.2020 - 02.2021
Team Leader
Tj Maxx Dept Store
03.2019 - 02.2020
Customer Service Representative Agent
AT&T Wireless
01.2019 - 01.2020
Warehouse Packer
Amazon
08.2018 - 08.2019
Billing And Coding - Billing And Coding
Remington College
Business - Business Administration
El Centro College
Diploma - High School
North Dallas High School