Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kirsten Avery

Kirsten Avery

Birmingham,AL

Summary

Accomplished professional with 9+ years of experience, known for effective team leadership and driving revenue growth through strategic sales techniques and exceptional customer engagement. Consistently achieves top national sales rankings, with a proven track record of fostering long-term client partnerships. Possesses a keen eye for detail and a visionary leadership style, excelling in data analysis, market research, and development. Skilled at creating and implementing systems across multiple operations, utilizing superior organizational and communication skills to ensure success.

Overview

21
21
years of professional experience

Work History

Executive Director & Retail Inventory Manager

Gunn Dermatology
02.2025 - 04.2025
  • Initiated strategy to drive company growth, increase profitability, and reduce expenses.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Built relationships with community members, vendors, retail representatives, and other organizations to secure support for clinics.
  • Developed innovative sales and marketing strategies to facilitate business expansion and new product development.
  • Devised and presented business plans and forecasts to physician owner.
  • Reviewed and developed policies and procedures for inventory management, reducing waste and increasing profitability by 88%.

Sales Associate & Patient Coordinator

Gunn Dermatology
02.2024 - 04.2025
  • Streamlined and strategized patient scheduling process, increasing bookings by 40% and satisfaction rates.
  • Handled retail product sales and addressed patient inquiries, increasing satisfaction and revenue.
  • Implemented efficient communication systems with medical staff, fostering teamwork.
  • Engaged with customers and assessed their needs to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products, services, or timely corrective actions.
  • Trained new staff on clinic procedures, patient intaking, phone etiquette, booking strategy, and retail sales education.

Senior Sales Representative

GSK
10.2005 - 06.2010
  • Promoted Advair, Imitrex, Wellbutrin XL, Veramyst, Boniva, Vesicare, and Treximet to Primary Care Physicians, Neurologists, and OB/GYN's.
  • Winner's Circle Diamond Level (Top 4% Nationally) 2008
  • Winner's Circle Diamond Level (Top 4% Nationally) 2007
  • Achieved Ruby Level (Top 20% Nationally) 2006
  • Achieved Top-In-Class (2nd/288) Gen Pharma Sales Training
  • Led sales team to consistently exceed quarterly targets, fostering a high-performance culture and improving competitive positioning.
  • Partnered with healthcare professionals to tailor solutions, resulting in increased client satisfaction and long-term partnerships.
  • Achieved top sales representative status by implementing data-driven strategies and delivering exceptional customer service.
  • Maintained meticulous records of sales activities and customer interactions, ensuring compliance and facilitating accurate forecasting.

Direct Marketing Sales

Reflex Blu
06.2004 - 06.2005
  • Demonstrated a high level of initiative and creativity through cold calling.
  • Analyzed customer data to identify trends, boosting campaign effectiveness and client satisfaction.
  • Collaborated with design and content teams to create cohesive marketing materials, enhancing brand consistency.
  • Strengthened client relationships through effective communication and targeted marketing efforts.

Education

Bachelor's Degree - Communication

Auburn University
Auburn, AL
05.2004

Skills

  • Account Management
  • Communication Skills
  • Customer Relationship Management
  • Strategic Planning
  • Project Management
  • Business Development
  • Highly Motivated
  • Detail Oriented
  • Problem Solving
  • Adaptability
  • Critical Thinking
  • Grit

Timeline

Executive Director & Retail Inventory Manager

Gunn Dermatology
02.2025 - 04.2025

Sales Associate & Patient Coordinator

Gunn Dermatology
02.2024 - 04.2025

Senior Sales Representative

GSK
10.2005 - 06.2010

Direct Marketing Sales

Reflex Blu
06.2004 - 06.2005

Bachelor's Degree - Communication

Auburn University

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