Kirsten Bowens

Programmatic Responsibilities

• Provide individualized support for cohorts of alumni in the second half of their academic experience including communicating with advisors and coaches, arranging tutoring, employment support, financial aid assistance, and visiting residential students on campus
• Network with other organizations and external services to refer students and families as necessary
• Work closely with CASAS team to meet the needs of high school students and alumni
• Work collaboratively with the Program Director, Executive Team, and CASAS team to resolve programmatic concerns

Managerial Responsibilities

• Serve as a member of the senior leadership team to oversee the CASAS department, implement organizational plans, execute on defined strategies, and maintain a solution-focused approach as a leader within the organization
• Observe and participate daily in CASAS programming, maintaining a consistent presence with students and staff.
• Work closely with the Program Director to oversee development and implementation of CASAS programming to ensure consistency, high quality and mission alignment
• Work with the Program Director to ensure full participant enrollment and high attendance to achieve full maximum impact. Support recruitment efforts accordingly.
• Manage a team of 2 full-time direct service staff
• Assess staff strengths and provide regular, direct feedback regarding individual performance, areas for growth, and plans for improvement
• Support Program Director with academic staff talent management including hiring, evaluations, retention and promotions, and performance improvement plans
• Lead biweekly supervision meetings and department meetings
• Maintain consistent high standards for staff performance and program execution and hold them accountable for excellent programs on a daily basis
• Build positive staff culture and work environment
• Fulfill other responsibilities assigned by members of the executive management team

Administration

• Oversee department budget in conjunction with the PD
• Collaborate with the Manager of Operations & HR to ensure staff adherence to data management systems in order to generate accurate data and program insights
• Collaborate with the Development and Communications Department to support the creation of organizational collateral, partnership-building, program marketing and stewardship
• Ensure that the department tracks and analyzes participant enrollment data and trends for StreetSquash related to student persistence, success, graduations, etc.

• Assisted in the recruitment process for prospective students in Bergen, Passaic, Hudson, Morris, Sussex and Hunterdon Counties.
• Managed a caseload of approximately 1,300 Admitted students, including, but not limited to.
• Assigned Manager of six student ambassadors from the University Office of Admission.
• Reviewed prospective student applications and direct them to the appropriate sources for guidance on courses of study, financial aid, scholarships, and advising.
• Guided students through financial aid renewal process by appropriate deadlines.
• Conducted instant decision days both on and off campus for prospective applicants that meet admission requirements.
• Counseled Student-Athletes and families about educational opportunities, admission, transfer of credit, financial aid and NCAA policies.
• Assisted coaches in their recruitment efforts and counseled department on the enrollment process.
• Created Athletics Brochures/Marketing Materials for prospective athletes.
• Surpassed individual enrollment goal by 56%.

• Increased enrollment rates by implementing strategic marketing campaigns and targeted recruitment initiatives.
• Streamlined the admissions process for applicants through the development of an efficient online application system.
• Enhanced student satisfaction with personalized campus tours and tailored information sessions for prospective students.
• Collaborated with academic departments to develop program-specific recruitment strategies, resulting in higher enrollment numbers.
• Implemented recruitment events for assigned high schools and territory markets in the states of Florida, New York, New Jersey and Texas.
• Increased territory markets by 48%
  Prioritized member schools, developed contacts, built itineraries of 10-15 school visits per week.
• Conducted thorough follow-ups for all school visits including sending thank you notes to school contacts and inquires to Admissions Operations within 48 hours of the visit.
• Provided Merit Scholarships for Admitted students.
• Responsible for planning, marketing and execution of Saint Peter's Virtual Admissions recruitment events such as evening Financial Aid/Admissions information sessions, Open Houses, Accepted Student Days through ZOOM and SLATE.