Kirsten Boyle
Canton,OH
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Authorized to work for any employer in the U.S.
Overview
30
30
years of professional experience
Work History
Office Assistant/Shipping Clerk
Badboy Blasters
05.2024 - Current
- Office Administration:
- Managed office supplies, maintained organized filing systems, and assisted in daily office operations
- Shipping Logistics:
- Coordinated shipments, prepared shipping documents, and ensured timely delivery of goods
- Customer Service:
- Communicated with clients and vendors to resolve shipping issues and provide updates
- Data Entry:
- Accurately entered shipping and inventory data into the system
- Multitasking:
- Handled multiple tasks efficiently in a fast-paced environment.
Live Chat Representative
Foundever
03.2024 - 05.2024
- Work from Home-Remote, Providing real-time customer support through chat, resolving customer issues promptly, demonstrating excellent written communication skills
- Utilizing knowledge base systems effectively
- Multitask, work well under pressure, and adapt to different customer needs while ensuring a positive customer experience.
Customer Service Representative
Walmart Online Grocery Pickup
11.2023 - 01.2024
- Responding to customer inquiries and providing assistance via phone, email, or chat
- Experienced Data Entry
- Providing product information
- Processing orders, returns, and exchanges
- Maintaining accurate customer records and updating information.
Walmart
10.2023 - 11.2023
- Facilitate efficient and accurate order fulfillment and delivery for online grocery customers
- Ensuring a seamless shopping experience for customers by carefully selecting and packaging their grocery orders in a timely manner.
Home Caregiver
Cozy Home Health Care LLC
07.2021 - 10.2023
- Assisting with personal care, medication reminders, meal preparation, light housekeeping, transportation, and companionship
- Provided compassionate care, maintained a safe environment, and communicated effectively with clients and their families.
Shipping and Receiving / Office Assistant
BadBoy Blasters
03.2014 - 07.2021
- Office Administration:
- Managed office supplies, maintained organized filing systems, and assisted in daily office operations
- Shipping Logistics:
- Coordinated shipments, prepared shipping documents, and ensured timely delivery of goods
- Customer Service:
- Communicated with clients and vendors to resolve shipping issues and provide updates
- Data Entry:
- Accurately entered shipping and inventory data into the system
- Multitasking:
- Handled multiple tasks efficiently in a fast-paced environment
- Consistently delivered exceptional customer service by actively listening to customer concerns and resolving issues promptly
- Successfully turned dissatisfied customers into loyal patrons by addressing their needs with empathy and professionalism
- This approach led to a increase in repeat business and numerous positive reviews, highlighting my ability to enhance customer satisfaction and retention."
Education
Diploma -
Graduate East Canton High School
East Canton, OHJune.1993
Skills
- Microsoft Outlook (10 years)
- Microsoft Powerpoint
- Live chat
- Dispatching (10 years)
- Phone etiquette
- Cold calling
- Microsoft Excel (10 years)
- Order entry
- QuickBooks (1 year)
- Computer skills
- Customer support8
- Microsoft Access
- Operating Systems
- Debits & credits (10 years)
- Advanced Verbal Communication (10 years)
- Communication skills
- Customer service
- SSO (1 year)
- Salesforce (1 years)
- Troubleshooting
- Quality assurance
- Typing
- Microsoft Word
- Organizational skills
- Data entry
- AWS (1 year)
- Multi-line phone systems (10 years)
- Advanced problem-solving (10 years)
- Shipping & Receiving (10 years)
- Freight Experience (10 years)
- Slack (1 year)
Timeline
Office Assistant/Shipping Clerk
Badboy Blasters
05.2024 - Current
Live Chat Representative
Foundever
03.2024 - 05.2024
Customer Service Representative
Walmart Online Grocery Pickup
11.2023 - 01.2024
Walmart
10.2023 - 11.2023
Home Caregiver
Cozy Home Health Care LLC
07.2021 - 10.2023
Shipping and Receiving / Office Assistant
BadBoy Blasters
03.2014 - 07.2021
Diploma -
Graduate East Canton High School
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