Kirsten Brown
Jupiter,FL
Summary
Dynamic Practice Manager with a proven track record at Palm Beach Sportsmedicine & Orthopaedic Center, adept at enhancing operational workflows and staff training to elevate patient care. Skilled in strategic planning and employee recruitment, I successfully implemented initiatives that expanded service offerings and improved patient satisfaction.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Practice Manager
Palm Beach Sportsmedicine & Orthopaedic Center, PA
03.2022 - Current
- Addressed and remedied all patient or team member issues.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Spearheaded and implemented new projects to expand scope of engagement.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
Certified Medical Assistant/Surgical Scheduler Coordinator
Palm Beach Sportsmedicine & Orthopaedic Center, PA
12.2011 - 03.2022
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collaborated with materials management, operating room staff and external surgical representatives
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Addressed patient queries regarding surgical procedures, implants, cost anesthesia and postoperative care.
- Provided concierge services to international patients.
Education
Master of Healthcare Administration -
Florida Atlantic University
Boca Raton, FLBachelor of Arts -
Skidmore College
Saratoga Springs, NYSkills
- Practice management
- Staff management
- Strategic planning
- Workflow management
- Human resources
- Strategic business planning
- Clinical improvement initiatives
- Employee recruitment and hiring
- Medicare compliance
Timeline
Practice Manager
Palm Beach Sportsmedicine & Orthopaedic Center, PA
03.2022 - Current
Certified Medical Assistant/Surgical Scheduler Coordinator
Palm Beach Sportsmedicine & Orthopaedic Center, PA
12.2011 - 03.2022
Master of Healthcare Administration -
Florida Atlantic University
Bachelor of Arts -
Skidmore College
Similar Profiles
Derrick DevineDerrick Devine
Registered Nurse, CVICU at Palm Beach Gardens Medical CenterRegistered Nurse, CVICU at Palm Beach Gardens Medical Center
Melinda PeacockMelinda Peacock
Patient Access Representative at Orthopedic Center of Palm Beach CountyPatient Access Representative at Orthopedic Center of Palm Beach County
Wilna RomelusWilna Romelus
Director of Patient Access at Palm Beach Gardens Medical CenterDirector of Patient Access at Palm Beach Gardens Medical Center
Jeff BrodskyJeff Brodsky
Operations Specialist / Coordinator at The Alternative DailyOperations Specialist / Coordinator at The Alternative Daily
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant