Kirsten Connelly
Lake In The Hills,IL
Summary
Results-oriented office and client relations with a proven track record in customer and operational support settings. Skilled in streamlining process to maximize team productivity. Demonstrates exceptional judgment in balancing customer, employee, and company objectives.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Lifeway Mobility
Arlington Heights, IL
03.2022 - Current
- Assisted project teams to ensure accurate documentation, and timely installation of product/service completion.
- Increased monthly revenue from $18,000 to $45,000.
- Cut cost by improving processes and utilizing technology and tools already available.
- Created SOP's, maintenance programs
- Scheduled service appointments and part installation
- Ordered and maintained stock for services and projects
Application Support Specialist
Ticketmaster
Arlington Heights, IL
07.2019 - 04.2020
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Resolved user inquiries via telephone and email.
- Identified root causes of application errors and implemented solutions to prevent recurrence.
- Tested application functionality prior to releases.
- Collaborated with development teams to improve user functionality.
- Assisted in developing strategies for improving user experience with existing applications.
- Provided training sessions to users on how to use specific applications effectively.
Operations Specialist
Ticketmaster
Arlington Heights, IL
11.2017 - 07.2019
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Created documentation related to operational procedures such as SOPs.
- Performed root cause analysis on identified problems to determine appropriate corrective action.
- Coordinated with various departments to streamline operations and enhance workflow.
Customer Service
McCLOUD Pest Control
Elgin, IL
01.2017 - 11.2017
Call Center/Event Specialist
TicketsNow
Crystal Lake, IL
06.2011 - 01.2017
Education
Some College (No Degree) - Hospitality
McHenry County College
Crystal Lake, ILSkills
- Customer Management
- Problem-Solving
- Conflict Resolution
- Profitability Optimization
- Account Management
- Cross-Functional Collaboration
References
References available upon request.
Timeline
Service Coordinator
Lifeway Mobility
03.2022 - Current
Application Support Specialist
Ticketmaster
07.2019 - 04.2020
Operations Specialist
Ticketmaster
11.2017 - 07.2019
Customer Service
McCLOUD Pest Control
01.2017 - 11.2017
Call Center/Event Specialist
TicketsNow
06.2011 - 01.2017
Some College (No Degree) - Hospitality
McHenry County College
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