Ashley Delossantos
Snellville,Ga
Summary
Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Service Coordinator
Acura Carland
Duluth, GA
10.2025 - Current
- Coordinated service schedules and appointments with clients.
- Coordinated service appointments for customers at Acura Carland.
- Managed customer inquiries and resolved service-related issues efficiently.
- Handled incoming calls and inquiries from customers regarding services offered.
- Assisted technicians with scheduling and workflow management tasks.
- Handled billing inquiries and ensured accurate transaction processing.
Role
American Honda finance
09.2021 - 04.2025
- Cultivated relationships with customers through personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolved issues, and answered product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Role
Hendrick Collision Center
08.2021 - 09.2021
- Assisted with scheduling appointments for clients and visitors.
- Received incoming calls and coordinated with staff to fulfill customers request
- Compiled and prepared reports and documents
- Assisted with scheduling appointments for clients and visitors .
Education
Berkmar High School
08.2015 - 05.2019
Skills
- Workflow management
- Transaction management
- Customer management
- customer engagement
- paperwork processing
- Computer software/ Microsoft
- time management
- Telephone communication
- Effective communication
- Active listening
SKILLS
Languages: Spanish (fluent) English
Timeline
Service Coordinator
Acura Carland
10.2025 - Current
Role
American Honda finance
09.2021 - 04.2025
Role
Hendrick Collision Center
08.2021 - 09.2021
Berkmar High School
08.2015 - 05.2019