Harley Halvorson

• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Managed caseload of up to 70 individuals and families.
• Designed individualized service plans that took into account clients' goals and preferences.
• Upheld client satisfaction by designing accurate and detailed timelines for home care services and alerting clients of changes.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Teach families how to become financially independent

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.