Knowledgeable Service Advisor with successful history of building long-lasting relationships between dealers and customers by serving as trusted advisor. Greet customers promptly and professionally. Listen carefully to customers needing advice on performance issues or requesting recommended services. Confident in all communications and detailed in completing accurate inspections.
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Customer relationship management
Customer relations
Multitasking
Inbound call answering
Microsoft Office
Preventive maintenance
Coordinate service contracts
Customer service excellence
Coordinate schedules
Train employees
Telephone inquiries
Scheduling
Project assistance
Strong work ethic
Excellent communication
Service estimates
Handling customer complaints
Warranty claims process management
Teamwork and collaboration
Understanding customer needs