Kristin Sally

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Communicated with clients and service providers to provide updates on work progress.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Streamlined service coordination processes for improved team productivity and response times.
• Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Coordinated logistics for customer orders.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
• Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.

Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
• Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.