Rexton Steele
Portage
Summary
Dynamic customer service advocate with a versatile background in service coordination and retail. Expertise in communication and conflict resolution, ready to enhance customer experiences and support operational excellence. Detail-oriented and efficiency-driven employee with a desire to constantly learn and grow within a workplace environment.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Meijer
Portage, MI
06.2025 - Current
- Communicated effectively with team members to resolve customer inquiries and issues promptly.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register, handling cash and credit card payments securely.
- Resolved customer complaints promptly to ensure satisfaction.
Customer Service Associate, Plumbing & Electrical
Lowes Home Improvment
Kalamazoo, MI
04.2025 - 06.2025
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Collaborated with team members to maintain cleanliness and organization in store areas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Service Coordinator
Meijer
Portage, MI
06.2023 - 03.2025
- Communicated effectively with team members to resolve customer inquiries and issues promptly.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register, handling cash and credit card payments securely.
- Resolved customer complaints promptly to ensure satisfaction.
Personal Shopper
Walmart
Portage, MI
07.2022 - 03.2023
- Collaborated with store teams to ensure optimal product placement and promotional displays.
- Utilized Walmart's inventory management system to track product availability and inform customers.
- Trained new personal shoppers on best practices for customer engagement and product knowledge.
- Streamlined order fulfillment processes to improve efficiency in handling customer requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Guest Advocate - Seasonal
Target
Portage, MI
11.2021 - 01.2022
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to improve customer service delivery.
- Participated in training sessions to enhance product knowledge and skills.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Portage Central High School
Portage, MI06-2023
Skills
- Team leadership
- Service monitoring and evaluation
- Proficiency in office programs
- MS office expertise
- Customer expectation management
- Detail orientation
- Time management
- Active listening
- Problem-solving
- Multitasking
- Excellent communication
- Customer service
- Quality assurance
- Conflict resolution
- Adaptability and flexibility
- Computer literacy
- Employee training
- Professionalism
- Workflow management
Languages
English
Native or Bilingual
Timeline
Service Coordinator
Meijer
06.2025 - Current
Customer Service Associate, Plumbing & Electrical
Lowes Home Improvment
04.2025 - 06.2025
Service Coordinator
Meijer
06.2023 - 03.2025
Personal Shopper
Walmart
07.2022 - 03.2023
Guest Advocate - Seasonal
Target
11.2021 - 01.2022
High School Diploma -
Portage Central High School