ALEXANDER ROBINS
Chico,California
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in a fast-paced environment while at the same time providing support to management and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Far Northern Regional Center
02.2021 - Current
- Case carrier for a caseload of adults and young children with varying disabilities, along with a Self Determination Caseload.
- Develops and monitors Individual Program Plans
- Coordinates services with other agencies and service providers
- Conducts home visits with clients, families, or other care providers
- Consults with clinical and other professional staff
- Advocates on behalf of clients
- Other duties as assigned.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and service providers
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Job Developer
Work Training Center
06.2019 - 02.2021
- Assisted individuals with addressing disabilities and developing career plans
- Promoted development of interviewing, resume writing, and etiquette skills
- Handled caseload of more than 10 clients
- Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provide,d and relevant correspondence
- Resolved problems, improved operations, and provided exceptional service
- Worked closely with the Department of Rehabilitation to maintain optimum levels of communication to effectively and efficiently complete projects.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
Case Manager
Compass ILS & SLS
09.2016 - 06.2019
- Case Facilitator and Independent Living Skills Manager
- Disposed of personal biases and remained open and empathetic when designing client service plans
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support
- Managed over 10 homes and clients along with 25 staff to provide support and case management services to Supported Living clients in Tehama County
- Managed 4 Life Coaches who in turn supported 38 individuals living independently on their own by providing Independent Living Skills to those clients in Redding
- Prepared reports for outside agencies and participated in over 20 semi-annual and annual conferences with outside agencies
- Used specialized software to create and prepare both annual and progress reports and general documentation.
Education
Bachelor of Arts - Liberal Arts
Simpson University
Redding, CA01.2009
Skills
- Client advocacy
- Case Management
- Verbal and written communication
- Responsible
- Leadership
- Collaboration
- Organization and Time management
- Training & Development
- Customer service
- Individualized Service Plans
- Team Leadership
Timeline
Service Coordinator
Far Northern Regional Center
02.2021 - Current
Job Developer
Work Training Center
06.2019 - 02.2021
Case Manager
Compass ILS & SLS
09.2016 - 06.2019
Bachelor of Arts - Liberal Arts
Simpson University
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