Tristin Keogh
Delanson,NY
Summary
Compassionate caregiver and service coordinator with a background in Alzheimer’s care, client support, and home care scheduling. Supports families, documents daily care, resolves coverage gaps, and coordinates caregiver assignments to match service plans and client needs.
Overview
25
25
years of professional experience
Work History
Service Coordinator
Home Instead
Schenectady, New York
03.2024 - Current
- Coordinated caregiver scheduling to ensure alignment with client needs and service plans.
- Matched caregivers to client assignments based on home and community-based staffing requirements.
- Resolved scheduling conflicts and filled urgent caregiver vacancies to maintain service continuity.
- Communicated with families to confirm care requests and provide daily service updates.
- Handled phone calls and emails from clients, families, and caregiving staff to facilitate effective communication.
- Monitored email and phone communication to provide prompt responses and solutions.
Caregiver
HomeInstead Senior Care
Schenectady, NY
01.2011 - Current
- Ensured seniors felt safe and secure through compassionate care, safe transport for errands and appointments, fall hazard elimination, and timely medication reminders.
- Assisted seniors in home or facility with medication reminders, light housekeeping, meal preparation, and daily task documentation.
- Oversaw daily care tasks for seniors, ensuring needs were met efficiently.
- Achieved high satisfaction from clients
- Utilized strong communication skills
- I have strong customer service skills. I am friendly punctual dependable and can multitask. I enjoy interacting with people of all ages.
Stay at Home Mother
my home
Schenectady, NY
06.2006 - 05.2011
Customer Service Representative
Empire BC
Albany, NY
01.2002 - 06.2006
- Answered calls from medical providers in fast-paced, high-volume call center; advised on patient benefits eligibility and claim status, submitted claims for review and adjustments, and documented call information.
- Provided accurate, reliable information during each call handled in a timely manner; thoroughly documented calls and ensured providers received necessary information.
- Responsibilities
- Accomplishments
- Skills Used
Education
GED -
Schenectady County Community College
Schenectady, NY01-2001
Skills
- Medication Administration
- Dementia Support
- Senior Care
- Caregiving
- Community Care
- Patient Care Coordination
- Service plan coordination
- Caregiver Coordination
- Scheduling software
- Appointment scheduling
- Client record management
- Service documentation
- Service monitoring and evaluation
- Client Communication Tools
- Client advocacy
- Ongoing client support
- Service Quality Improvement
- Service Eligibility Criteria
- Conflict resolution
- Problem solving
- Attention to detail
- Verbal communication
- Interpersonal communication
- Teamwork and collaboration
- Microsoft office
- Service Quality Improvement
- Ongoing client support
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Service Coordinator
Home Instead
03.2024 - Current
Caregiver
HomeInstead Senior Care
01.2011 - Current
Stay at Home Mother
my home
06.2006 - 05.2011
Customer Service Representative
Empire BC
01.2002 - 06.2006
GED -
Schenectady County Community College