Kirsten Cox
Memphis,TN
Summary
Experienced retail management professional with a solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and the delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Dependable leadership means offering experience in managing inventory, teams, and projects. Natural people are successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Professional childcare provider with strong foundation in child development and caregiving. Proven ability to create engaging, safe learning environments that promote both fun and educational growth. Known for excellent collaboration with colleagues and adaptability to meet dynamic needs of childcare setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ChildCare Worker
The Kroc Center
Memphis, TN
05.2024 - Current
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
Front End Lead Supervisor
Kroger
Bartlett, TN
01.2022 - 08.2023
- Supervised daily tasks and delegated assignments to team members.
- Lead team of front end developers to ensure quality and timely completion of projects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Recognized by management for providing exceptional customer service.
Team Trainer
Wendy's
Bartlett, TN
11.2021 - 08.2022
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques for better customer service.
- Provided guidance to team members on best practices in customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Education
Natural Hair License - Natural Hair
The Institute Of Beauty
2956 Elmore Park Rd. Bartlett, TN 38134Some College (No Degree) - Healthcare Leadership
University of Memphis
Memphis, TNHigh School Diploma -
Memphis Business Academy High School
Memphis, TN05.2022
Skills
- Administrative Support
- Customer Service
- File Management
- Cash Counting
- Complaint Resolution
- Administrative Skills
- Cash Register Operation
- Problem-Solving Skills
- Opening and Closing Procedures
- Listening Skills
- Relationship Building and Management
- Hospitality Services
- Cleaning and sanitizing
- Patience and empathy
- Art and craft activities
- Activity planning
- Music and movement
- Toilet training assistance
Accomplishments
- Promoted to Lead Supervisor within six months of being with the company.
- I led my team to pass five mystery shoppers.
Education and Training
2+ Years of Working with Children
References
References available upon request.
Certification
CPR Certification, Safe from Harm Certification
Timeline
ChildCare Worker
The Kroc Center
05.2024 - Current
Front End Lead Supervisor
Kroger
01.2022 - 08.2023
Team Trainer
Wendy's
11.2021 - 08.2022
Some College (No Degree) - Healthcare Leadership
University of Memphis
High School Diploma -
Memphis Business Academy High School
Natural Hair License - Natural Hair
The Institute Of Beauty