Kirsten C. Soderstrom
Arlington,TX
Summary
Corporate travel professional with advanced SABRE expertise and a graduate of American Airlines Travel Academy. Proven ability to thrive in high-pressure environments while managing complex travel arrangements. Extensive knowledge of global geography enhances travel planning efficiency. Committed to delivering exceptional service and optimizing travel experiences for clients.
Overview
29
29
years of professional experience
Work History
TRAVEL AGENT
Call Center Group
03.2022 - 12.2023
- Processed approximately 40–50 inbound calls daily, leveraging SABRE expertise.
- Generated and ticketed PNRs while conducting thorough quality checks.
- Implemented innovative routing strategies based on fare rule analysis, boosting efficiency and cutting costs.
- Exceeded expectations, consistently punctual, and top team performer.
CORPORATE TRAVEL AGENT
BTI Travel
Dallas, Texas
12.2001 - 12.2013
- Arranged complex domestic and international travel for corporate clients, providing white-glove service.
- Resolved difficult, mid-trip issues routinely.
- Advised travelers of international travel requirements and safety concerns.
- Pricing, ticketing, and exchanges using negotiated contracts and discounts.
Travel Consultant
CUC Travel Services
Arlington, Texas
04.1995 - 12.2001
- Managed high-volume call center operations while executing complex fare audits using TOPAZ.
- Coordinated business travel arrangements for Neiman Marcus senior VPs efficiently.
- Addressed overflow calls for government accounts to maintain service levels.
- Trained new staff on SABRE and provided supervisory support during absences.
Education
SABRE & Travel Industry
AMERICAN AIRLINES TRAVEL ACADEMY
Fort Worth, Texas03-1995
Marcus High School
Flower Mound, Texas03-1992
Skills
- SABRE and SABRE 360 trained
- Expertise in international reservations
- Detail-oriented approach
- Cross-training experience
- Effective problem solving
- Ticketing process proficiency
- Creative routing solutions
- Fare rule analysis skills
- High-volume call handling expertise
- Adherence to company procedures
- Knowledge of geography
- Coordination of executive travel
Timeline
TRAVEL AGENT
Call Center Group
03.2022 - 12.2023
CORPORATE TRAVEL AGENT
BTI Travel
12.2001 - 12.2013
Travel Consultant
CUC Travel Services
04.1995 - 12.2001
SABRE & Travel Industry
AMERICAN AIRLINES TRAVEL ACADEMY
Marcus High School
Similar Profiles
Falon HolstFalon Holst
Sales Assistant at Call Center GroupSales Assistant at Call Center Group
Emma WellsEmma Wells
Call Agent at Call Center GroupCall Agent at Call Center Group
Pedro DiazPedro Diaz
Customer Services at Call Center GroupCustomer Services at Call Center Group
Onome ArhoreOnome Arhore
Eats Delivery Driver at Uber EatsEats Delivery Driver at Uber Eats
Juliet NunezJuliet Nunez
Digital Shopper at WalmartDigital Shopper at Walmart