Kirsten Davis
Chesapeake,VA
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Self-directed Work Study Student motivated to apply education and experience in job role. Excellent listener comfortable completing various tasks to keep operations running smoothly.
Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Collaborative Intern offering strong analytical and problem-solving abilities with high attention to detail. Well-versed in creating PowerPoint presentations and updating databases. Diplomatic and tactful with professionals and non-professionals at various levels.
Overview
7
7
years of professional experience
Work History
Intern/Customer Service Representative
Department of Veterans Affairs
Virginia Beach, VA
06.2018 - 08.2018
- Greeted patients & gave directions for appointment
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Submitted travel and transportation request for disabled veterans
- Assisted veterans with completing forms and checking in and out of appointments
- Called veterans to remind them of appointment times and pre-screen for labs and tests.
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Conducted outreach activities to inform veterans about available services and benefits.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
Summer Intern
Career Innovations of America
Virginia Beach, VA
06.2017 - 08.2019
- Received summer camp participants during morning drop off
- Directed age-appropriate activities
- Prepared snacks, ensuring special attention was made to prevent cross-contamination for students with allergies.
- Developed and implemented a comprehensive marketing strategy for the summer season.
- Assisted in organizing events to promote company services and products.
- Conducted market research to identify consumer trends and preferences.
- Created weekly reports on customer feedback and sales performance.
- Organized meetings with clients to discuss their needs and offered solutions accordingly.
- Attended trade shows, conferences, and other industry events to network with potential partners.
- Compiled daily reports on sales activities and sent them to the relevant team members.
Waitress Supervisor
Desmonds Island Soul Grill
Virginia Beach, VA
05.2023 - Current
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Floor Associate
Marshalls
Chesapeake, VA
06.2021 - 12.2021
- Greeted customers and answered their questions about product availability, prices, and use.
- Maintained high standards of customer service during all interactions.
- Stocked shelves with merchandise according to company guidelines.
- Adhered to all safety regulations when handling products and equipment.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Organized displays to attract customers and promote sales.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Cashier/Customer Service Representative
Kroger
Virginia Beach, VA
10.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Bachelor of Arts - Public Relations
Radford University
Radford, VA01.2026
Advanced Diploma, Entrepreneurship and Business Academy -
Kempsville High School
06.2022
Skills
- Mastery of written and oral communication skills to interact with senior officials and construct written assessments in such a way to convey conclusions and recommendations
- Outstanding Communication Skills
- Public Speaking
- Data Management
- Complex Problem-Solving
- Flexible Schedule
- Problem-Solving
- Perform a variety of administrative services related to filing, answering phones, organizing office materials, setting up meeting spaces and taking notes
- Clerical Support
- Presentations
- Meeting Coordination
Awards
- President Volunteer Service Award, 2018
- Honor roll- Assist with scheduling off-site day trips and generating parents with permission letters.
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Waitress Supervisor
Desmonds Island Soul Grill
05.2023 - Current
Floor Associate
Marshalls
06.2021 - 12.2021
Cashier/Customer Service Representative
Kroger
10.2020 - 08.2021
Intern/Customer Service Representative
Department of Veterans Affairs
06.2018 - 08.2018
Summer Intern
Career Innovations of America
06.2017 - 08.2019
Bachelor of Arts - Public Relations
Radford University
Advanced Diploma, Entrepreneurship and Business Academy -
Kempsville High School
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