KIRSTEN D. CROCK
Powell,OH
Overview
9
9
years of professional experience
Work History
Cocktail Server
Hollywood Casino Columbus
Columbus, OH
10.2023 - 03.2026
- Serve/prepare cocktails and beverages for 100-300+ people per section
- Impeccable interpersonal skills: conflict resolution, patience, and empathy
- Provides personalized service and uses guest name
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines (TIPS trained)
- Works well with others, especially beverage servers, bartenders, barbacks, Beverage Supervisor, and Slots Supervisor
Chiropractic Assistant
Live Well Chiropractic Center
Cincinnati, OH
07.2020 - 11.2020
- Examine insurance policies to determine coverage eligibility for the claim
- Administrative Duties: Scheduling appointments, maintaining patient records, managing billing and insurance claims
- Assisted with patient intake procedures, ensuring accurate information collection and data entry.
- Scanned in X-rays
- Educated patients on treatment plans and post-therapy care instructions for improved outcomes.
- Managed inventory of chiropractic supplies, ensuring availability and compliance with safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
Restaurant Supervisor / Bartender
Spoon and Cellar
Cincinnati, OH
06.2017 - 09.2020
- Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts.
- Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Education
Associate Degree - Real Estate, Associate of Applied Science
COLUMBUS STATE COMMUNITY COLLEGE
OHTimeline
Cocktail Server
Hollywood Casino Columbus
10.2023 - 03.2026
Chiropractic Assistant
Live Well Chiropractic Center
07.2020 - 11.2020
Restaurant Supervisor / Bartender
Spoon and Cellar
06.2017 - 09.2020
Associate Degree - Real Estate, Associate of Applied Science
COLUMBUS STATE COMMUNITY COLLEGE