Kirsten Duckett
Neosho,MO
Summary
Dynamic professional with extensive experience in vehicle detailing and customer service, notably at Gerber Collision. Skilled in OSHA compliance and ensuring customer satisfaction, I excel in maintaining high standards of cleanliness and organization. Recognized for my punctuality and dependability, I consistently deliver quality results that enhance client loyalty.
Observant cosmetology skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Porter
Gerber Collision
07.2023 - Current
- Cleaned and organized building areas as required.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Inspected vehicles and equipment for visible damage.
Hairstylist
Owner Operator Independent
08.2014 - 07.2023
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Answered phone calls and emails to schedule client appointments.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Receptionist
Lion's Den
01.2011 - 02.2013
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected [Type] payments, processed transactions and updated relevant records.
Car Detail Manager
Roper Pontiac GMC Buick
08.2008 - 07.2010
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
Auto Detailer
Owner Operator Independent
01.2005 - 08.2008
- Washed cars and trucks daily for auto dealership.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Education
Cosmetology License - Cosmetology
Main Attraction
Miami, OK07-2014
High School Diploma -
Enid High
Enid, OK05-1991
Skills
- OSHA requirements
- Work orders
- Ensuring customer satisfaction
- Hot waxing
- Detail-orientated
- Quick learner
- Schedule management
- Instrument sanitizing
- Outstanding customer service
- Appointment coordination
- Continuing education
- Precision cutting
- [State] licensed cosmetologist
- Color application
- Appointment scheduling
Timeline
Porter
Gerber Collision
07.2023 - Current
Hairstylist
Owner Operator Independent
08.2014 - 07.2023
Receptionist
Lion's Den
01.2011 - 02.2013
Car Detail Manager
Roper Pontiac GMC Buick
08.2008 - 07.2010
Auto Detailer
Owner Operator Independent
01.2005 - 08.2008
Cosmetology License - Cosmetology
Main Attraction
High School Diploma -
Enid High
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