Joshua Berry
North Hollywood,CA
Summary
Proactive Porter and Mobile Expert with strong work ethic and punctuality, skilled in building maintenance, customer service, and inventory management. Improved property cleanliness and customer satisfaction through hands-on maintenance and expert advice on mobile devices. Offering critical thinking, safety awareness, and team collaboration to drive performance and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Porter
Kings of All Trade
09.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
Mobile Expert
Wireless Vision/ T-Mobile
12.2022 - 06.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Security Officer
Phoenix Security
01.2018 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Certifications - Heat Ventilation Air Conditioning (HVAC)
UEI College
Reseda, CA04.2023
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- General Labor
- Valid Driver's License
- Worksite safety
- Safety awareness
- Punctual and Dependable
- Cleanliness and hygiene
- Heavy Lifting
- Ensuring customer satisfaction
- Reliability and punctuality
- Inventory Maintenance
- Supply Stocking and Organization
- Critical Thinking
- Facility Cleaning
- General Maintenance
- Janitorial duties
- Safety and Security
- Power tool knowledge
- Hand tool knowledge
- Building Maintenance
- Trash pickup
- Work Orders
- Basic electrical knowledge
- Performance Improvement
- OSHA Regulations
- OSHA Requirements
- Equipment Repairs
- Decision-Making
- Team Collaboration
- Adaptable and Flexible
- Flexible Schedule
- Trash Collection and Removal
- Sweeping and Mopping
- Hand and Power Tool Operation
- Physical Stamina
- Painting and Plastering
- Restroom Servicing
- Furniture Moving
- OSHA Compliance
- Minor Repairs
- Painting
Certification
HVAC Certifications
Languages
Spanish
Limited Working
Timeline
Porter
Kings of All Trade
09.2023 - Current
Mobile Expert
Wireless Vision/ T-Mobile
12.2022 - 06.2023
Security Officer
Phoenix Security
01.2018 - 09.2018
Certifications - Heat Ventilation Air Conditioning (HVAC)
UEI College
HVAC Certifications
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