Kirsten Elkins
Acworth,GA
Summary
Dynamic professional with experience at Chili's Bar and Grill, excelling in customer service and upselling high-profit items. Proven skills in report writing and critical thinking, enhancing operational efficiency. Adept at managing sensitive information and maintaining confidentiality as an Administrative Assistant at Gastley Law, fostering strong client relationships.
Experienced with legal research, document preparation, and case management. Uses organizational skills and attention to detail to maintain accurate case files and support attorneys effectively. Knowledge of legal procedures and protocols ensures seamless workflow and contributes to successful case outcomes.
Furthermore, I am diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Chilis's Bar And Grill
08.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Administrative Assistant / Paralegal
Gastley Law
02.2025 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
Background Investigator
Circuit Defender
02.2022 - 02.2025
- Documented information and submitted detailed reports.
- Reviewed and analyzed detailed records.
- Performed financial background checks.
- Uploaded evidence into case management system each day.
- Obtained background check data on characters, financial statuses and personal histories.
Education
Criminal Justice
Volunteer Community College
Gallatin, TNCriminal Justice
Chattahoochee Technical College
Marietta, GASkills
- Social Perceptiveness
- Report Writing
- Superb Problem-Solving Skills
- Critical Thinking
- Data Entry Software
- Microsoft PowerPoint
Certification
I have my Notary Certificate.
Timeline
Administrative Assistant / Paralegal
Gastley Law
02.2025 - 04.2025
Background Investigator
Circuit Defender
02.2022 - 02.2025
Server
Chilis's Bar And Grill
08.2018 - Current
Criminal Justice
Volunteer Community College
Criminal Justice
Chattahoochee Technical College
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