Executive Assistant
Kirsten Ellermann
National Speech & Debate Association
Urbandale,IA
12
years of professional experience
Strategic Executive Assistant and board liaison with over 12 years of experience supporting C-suite executives and Boards of Directors. Expertise in managing executive operations, coordinating logistics for high-profile meetings, and serving as the main point of contact. Skilled in executing complex projects and enhancing organizational strategy through effective relationship management.
Work History
Executive Assistant to the Executive Director
7 Years 2 Months- Provided executive-level administrative and operational support to the Executive Director of a national nonprofit membership organization serving 3,800 member schools.
- Managed the Executive Director's complex calendar, travel, scheduling priorities, correspondence, and daily executive operations.
- Acted as the liaison to the 13-member Board of Directors, coordinating communications and fostering seamless collaboration between board members and executive leadership.
- Coordinated executive meetings, staff retreats, office events, and organization-wide initiatives from planning through execution.
- Managed complex projects with competing priorities, consistently meeting deadlines in a fast-paced environment.
- Invested in the People Management Team, helping to develop initiatives that strengthened internal communication, employee engagement, and workplace wellness to improve organizational culture and support staff mental health initiatives.
- Coordinated international school participation agreements and ensured compliance with organizational policies.
- Built and maintained strong relationships with volunteers, vendors, and external stakeholders.
- Oversaw tournament registration, volunteer management, intern recruitment and supervision, scheduling, credentialing, and event logistics.
- Managed and analyzed post-event reporting and evaluation efforts to support continuous organizational improvement.
Office Administrator
1 Year 5 Months- Coordinated insurance verification, billing, collections, and patient scheduling to streamline patient services.
- Managed inventory, office purchasing, and vendor coordination to ensure clinic operations ran smoothly.
Receptionist
1 Year 7 Months- Managed patient scheduling and front office operations, ensuring streamlined processes in a high-volume medical practice.
Case Manager | Lead Adult Resident Counselor | Adult Resident Counselor
1 Year 10 Months- Developed and managed comprehensive case plans for individuals in residential substance use treatment, ensuring tailored support for recovery. Conducted intake assessments and facilitated educational groups focused on recovery strategies, enhancing clients' understanding of treatment options.
- Supervised 20 Resident Counselors, creating monthly schedules and coordinating staffing to maintain consistent support while providing leadership during emergencies.
Education
Bachelor of Science - Child, Adult, & Family Services
Skills
Executive support
Project management
Event Management
Stakeholder management
Office management
Clerical support
Organizational Operations
Strong problem solver
Timeline
Executive Assistant to the Executive Director
National Speech & Debate Association
11.2017 - 01.2025Read More
Office Administrator
Hanger Clinic
05.2016 - 10.2017Read More
Receptionist
The Iowa Clinic
10.2014 - 05.2016Read More
Case Manager | Lead Adult Resident Counselor | Adult Resident Counselor
House of Mercy
09.2012 - 07.2014Read More
Iowa State University
Bachelor of Science from Child, Adult, & Family Services
Read More