Kirsten Falco
Chesilhurst
Summary
Detail-oriented office associate with expertise in data entry and scheduling. Proven ability to enhance operational efficiency and support team performance through strong organizational skills.
Overview
5
5
years of professional experience
Work History
Office Associate
Ultrasound Solutions
Vorhees, NJ
04.2025 - Current
- Managed patient scheduling and appointment coordination to streamline office operations.
- Assisted in maintaining accurate medical records and documentation, ensuring compliance with industry standards.
- Supported billing processes by verifying insurance information
- Trained new staff on office protocols and software systems to enhance team performance.
Waitress
Roma Pizza
Berlin, NJ
08.2024 - 08.2025
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Restaurant Team Member
Dunkin
Berlin, NJ
05.2024 - 08.2024
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Prepared food and beverages according to standardized recipes, maintaining quality and consistency.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
Crew Trainer
Mcdonalds
Berlin, NJ
03.2021 - 05.2024
- Trained new crew members on operational procedures and customer service standards.
- Implemented training programs that enhanced team performance and service efficiency.
- Conducted performance evaluations to ensure adherence to company policies and procedures.
- Mentored staff in food safety practices, maintaining compliance with health regulations.
Education
Bachelor of Science - Bio Behavioral Health
The Pennsylvania State University
State College, PA05.2028
High School Diploma -
Camden County Technical Schools
Sicklerville, NJ06.2025
Associate of Arts - Liberal Arts
Camden County College
Blackwood, NJ05.2025
Skills
- File organization
- Reception duties
- Data entry
- Data entry expertise
- Scheduling
- Scheduling appointments
- Medical terminology
- Excel spreadsheets
Timeline
Office Associate
Ultrasound Solutions
04.2025 - Current
Waitress
Roma Pizza
08.2024 - 08.2025
Restaurant Team Member
Dunkin
05.2024 - 08.2024
Crew Trainer
Mcdonalds
03.2021 - 05.2024
Bachelor of Science - Bio Behavioral Health
The Pennsylvania State University
High School Diploma -
Camden County Technical Schools
Associate of Arts - Liberal Arts
Camden County College