Hi, I’m
Kirsten Flowers
Moreno Valley,CA
Summary
Dynamic Sales Representative with proven expertise at Market Source, excelling in customer relations and sales development. Recognized for enhancing client satisfaction and driving revenue growth through tailored solutions and effective upselling techniques. Strong interpersonal communication skills complemented by a deep understanding of product knowledge, fostering lasting relationships with clients.
Overview
6
years of professional experience
Work History
Market Source
Sales Representative
01.2020 - 07.2024
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Martha’s Kitchen
Restaurant Team Member
01.2018 - 04.2020
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Colorado Technical University OnlineColorado City, CO
Bachelor Of Business Administration from Business Administration
Moreno Valley Adult Community SchoolMorongo Valley, CA
from General Studies
06.2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Sales development
- Product and service sales
- Client service
Timeline
Sales Representative
Market Source
01.2020 - 07.2024
Restaurant Team Member
Martha’s Kitchen
01.2018 - 04.2020
Colorado Technical University Online
Bachelor Of Business Administration from Business Administration
Moreno Valley Adult Community School
from General Studies
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